CSM Manager

1 week ago


Reading Berkshire, United Kingdom eflow Global Full time

We are looking for a talented Customer Success Manager to join our team. It is not essential to have prior experience in Fintech and there are clear progression opportunities as we grow.

As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our small and medium enterprise (SME) clients. Your primary focus will be to ensure the satisfaction and success of these clients, while actively seeking opportunities for upselling and cross-selling of our products and services. The role involves a combination of proactive client engagement, strategic account management, and achieving revenue targets.

1) Client Relationship Management:
2) Customer Success:
Ensure clients are deriving maximum value from our products and services.
3) Account Growth:
Identify and pursue upselling and cross-selling opportunities within existing client accounts.
Develop and execute account growth strategies to achieve revenue targets.

5) Performance Metrics:
Career Progression
Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing big enterprise accounts and eventually handling global accounts.

Bachelor's degree in Business, Marketing, or a related field.
Proven experience in customer success or account management, preferably with SME clients.
Familiarity with CRM software and other relevant tools.


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