CSM Manager

2 days ago

Langley Berkshire, United Kingdom Travelport Full time

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. We are on a mission to power the future of travel.
Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.

What does a great Customer Success Manager (CSM) do?

The CSM works alongside the account management teams by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. The CSM engages with the customer’s organisation as required, as well as with internal departments, to provide ongoing value to our customers and building their (and our) success stories.
The CSM maintains and maximises revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.
The role is crucial in maintaining competitive advantage and differentiating Travelport through the support provided.

Responsible for the functional and technical relationship be-it in existing or new business portfolios, working closely with commercial account managers (AM) and/or business development managers (BDM).
Promote the adoption and support the use of the MyTravelport digital platform with customers.
Assess customer operations on a regular basis to determine efficiency gains and opportunities through product integration or provision of training from end-to-end.
senior levels of management within the customer's organization.
Develop a strong product knowledge to effectively promote, sell, demo and onboard Travelport products and services by encouraging greater adoption.
Ensure customers receive value quickly by managing product implementation and onboarding effectively.
Assess customer operations on a regular basis to determine and provide product needs from end-to-end
Undertake product testing and product validation, as required

Are always ready to give it your all and deliver high quality work
Competitive base salary, annual bonus, private medical insurance, holiday allowance

Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

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