Customer Success Manager
5 days ago
Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.
What’s Travelport?
Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.
We are on a mission to power the future of travel.
Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.
What does a great Customer Success Manager (CSM) do?
The CSM works alongside the account management teams by ensuring the implementation and most efficient use of Travelport technology, products and services through valuable account support. They ensure that customers are able to onboard with Travelport successfully and realise the segments contracted. The CSM engages with the customer’s organisation as required, as well as with internal departments, to provide ongoing value to our customers and building their (and our) success stories.
The CSM maintains and maximises revenues by providing technical and functional consultancy and support, typically in product and optimisation scenarios.
The role is crucial in maintaining competitive advantage and differentiating Travelport through the support provided.
Responsibilities include:
- Be the primary point of contact with any assigned customer(s) for all operational/product functionality-related matters
- Responsible for the functional and technical relationship be-it in existing or new business portfolios, working closely with commercial account managers (AM) and/or business development managers (BDM).
- Promote the adoption and support the use of the MyTravelport digital platform with customers.
- Assess customer operations on a regular basis to determine efficiency gains and opportunities through product integration or provision of training from end-to-end.
- Develop and maintain deep-rooted relationships with assigned customers, incl. senior levels of management within the customer's organization.
- Develop a strong product knowledge to effectively promote, sell, demo and onboard Travelport products and services by encouraging greater adoption.
- Ensure customers receive value quickly by managing product implementation and onboarding effectively.
- Assess customer operations on a regular basis to determine and provide product needs from end-to-end
- Undertake product testing and product validation, as required
Who we are looking for in this role:
- A curious self-starting individual who can drive value and mobilise teams working in a matrix environment.
- Strong interpersonal skills, and an ability to tailor their approach to deal with different people.
Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:
- Are always ready to give it your all and deliver high quality work
- Are excited to use your creativity and innovative thinking to try new things
- Take responsibility and own your work
- Are courageous and ambitious to challenge what’s been done before
These are just a few of our employee’s favourite benefits/perks…
Competitive base salary, annual bonus, private medical insurance, holiday allowance
Interested? We’d love for you to get in touch*
*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
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