Customer Services

4 weeks ago

Kings Langley, United Kingdom Wote Street People Full time

**Location**:Kings Langley, WD4 8LZ

**Salary**:£25,000 - £30,000 per annum

**Working Hours**:Monday - Friday, 9:00 am - 17:30 pm

**We** are looking for a dynamic **Move Manager** / Customer Service Advisor who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.

We are a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

**Customer Service Advisor JOB PURPOSE**:

- To ensure the highest level of move management is offered to clients throughout the move process, thus ensuring customer satisfaction and repeat business.
- To maximise the job profitability of allocated moves through tight cost control.
- To proactively liaise with internal service departments and service partners.
- To arrange and book all services with internal departments, partners and suppliers ensuring that the client’s expectations are met and consistent service excellence is provided.

**Customer Service Advisor RESPONSIBILITIES**:

- Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at all times.
- To ensure enquiries, bookings, and moves are actioned in a timely manner, with all documentation accurately checked before processing.
- To meet transportation and accounting deadlines.
- Identify and maximise sales opportunities and up-sell products and services to the customer.
- Consistently work to company and legal standards when processing documentation.
- Support the rest of the team and partaking in team meetings and briefings when planned, making a positive contribution.

**SKILLS, KNOWLEDGE & EXPERIENCE**:

- Customer-centric with the ability to create a great customer experience and build rapport with customers, partners, and suppliers.
- Strong administration and problem solving capability.
- Excellent organisational skills with the ability to prioritise and manage a large number of job files efficiently.
- Commercial awareness to maximize job profitability.
- Flexible approach and adaptable to change.
- The ability to communicate effectively at all levels.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills - Office, Word, Excel.

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