Vehicle Service Advisor
4 months ago
The ideal candidate will have a background in liaising with engineers with regard to vehicle or machinery spare parts, scheduling of jobs or liaising with the workshop.
Main Responsibilites:
Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
Liaise with the parts department to ensure parts availability, keeping customers informed.
Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience.
Respond to telephone and written enquiries in a prompt, courteous and efficient manner.
Skills Required:
Strong administrative experience is essential.
As you will be working closely with the Service Team some technical knowledge would be an advantage but this is not essential.
Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately.
A friendly but professional manner and able to demonstrate integrity, discretion and objectivity.
Able to maintain strong working relationships with colleagues, the customer base and the manufacturers.
Benefits:
Holiday entitlement - 24 days per year plus 8 bank holidays
Pension - 3% employee contribution and 7% employer contribution
Life Assurance including dependent’s pension
Free on-site staff car parking
Ongoing training as required
Hours:
Monday - Thursday, 8am - 5.30pm and Friday 8am – 5pm - 1 hour lunch break
Saturday, 8am - midday (on a rota basis only)
Salary - £23,000 pa - £28,000 pa depending on experience + Benefits
Interested? Please call Anne Marie on (phone number removed) or email CV to
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