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CSM Manager
3 months ago
We're the go-to experts in top-notch Health and Safety and HR Compliance eLearning. Quality, creativity, and simplicity are our core strengths. With a track record of 15 million+ training sessions over 15 years, we're not just growing; Join us now and lead the charge in our high-octane Commercial Sales team.
As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
This new initiative is a testament to our dedication to delivering exceptional support and value to our clients.
At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management. Our Client Success department will embody these values, ensuring our clients receive the highest level of service and support as we continue to innovate and lead in Health and Safety and HR Compliance eLearning.
Join us as we take this exciting step forward, reaffirming our commitment to quality, creativity, and simplicity. As a Customer Success Manager (CSM) at iHasco, you will oversee our current customers with the goal of ensuring high adoption, retention, and expanding our share of the wallet. Your proactive approach will help clients maximise their utilisation of iHasco and Citation services, fostering long-term relationships and driving growth.
Customer Relationship Management
Establish and manage regular communication with customers to maintain strong relationships.
Customer Success Planning
Implement 'get well plans' for accounts in poor health.
Performance Tracking and Reporting
Manage all notes and updates in the CRM and customer platform tools to ensure company-wide visibility.
Leverage customer relationships for prospect references, including case studies.
Implement best practices with clients to ensure optimal utilisation of the software.
Proactively consult and oversee customer activity to recommend training and enablement best practices.
Implement internal initiatives to drive efficiencies within the Customer Success team.
Provide effective solutions to customer success questions raised by customers and colleagues.
The skills and attributes below, we believe are crucial for our brand-new Customer Success Manager role to ensure exceptional client satisfaction, drive adoption and retention, and support the dynamic growth and success of iHasco's innovative eLearning solutions.
Attention to Detail: Ensures high quality and accuracy.
Effective in conveying ideas and building relationships.
Informed decision-making through data analysis.
Technical Simplification: Explains complex solutions in plain English.
Time Management: From your birthday off work (in addition to a generous annual leave and bank holiday entitlement of 33 days) to wellbeing support and a health cash plan, to recognition and incentives, and continuous learning and development, we invest in you holistically.
We trust you, rely on you, and care about your well-being.
