Customer Success Intern Uk

1 week ago

Reading, Reading, United Kingdom Hewlett Packard Full time

As a customer success associate (CSA) you will be supporting your customers as they transition from sales prospects post pursuit phrase to active users of our printing products products.

You will be part of our Global Service & Solutions (GSS) contractual team focused on customer loyalty and building close long-term client relationships.

You will be a key player, part of the Northwest Europe (NWE) Services account team supporting our Customers and Customer Success Sr.

Managers to reach maximum benefits from HP's printing contract.

As a CSA you will proactively look out for our customers' business, suggesting new and innovative ways to keep them succeeding with our products and support the digitalization of their printing environment.

Customer success team picks up where sales leave off. They help onboard customers and become our customer's mentors.

CSM's main goal is to get them started as fast as possible and monitor their satisfaction as they grow and are involved in multiple phases of the customer lifestyle, so they have a bird's eye perspective.

Success managers also have a view of future product upgrades and changes. They can advocate for their customers by connecting the clients' wishes to the business' larger strategy.

Requirements:

  • This is a placement year opportunity which will take place for 13 months, from July 1st 2024, until July 31st, 202
  • Able to live and work in the UK as a hybrid worker, with regular travel to the Reading Headquarters.

Role Accountabilities / Responsibilities:

  • Support customer relationship where required at a commercial/business level for the customer & HP internal business functions.
  • Can Lead localised deals and inbound deals which is comprised of Sales, Pursuit and manages the Account Delivery team (coordination of all resources in the account team to deliver the contracted and agreed services)
  • Contract Communications to Customer (General service query's/requests) Timely communications to Lead/local CSM's.
  • Support Strategic Business Reviews meetings with Lead CSM (topics: cascading information from local customer and the account team, regional alignment on commercial & business topics)
  • Provision of Renewal information to support local or Lead CSM's (performance details, opportunities, info gained thru proactive engagement and communications with customer)
  • Cost Mgt identification of reduction in costs and liaison with business operations to realise those savings
  • Service/Supplies Escalation MGT (liaise with local customer when Service Delivery Managers cannot solve issue(s) and communicate upwards to the Local/Lead CM(Customer escalation level)
  • Can identify Up sell opportunities and works with lead CSM or AM's accounts in completion of those opportunities working with pursuit teams and where required registering and tracking these opportunities using tools such as Microsoft Dynamics.
  • Contract Escalation point of contact for our customers (Continuous SLA failures, Amendments, Updates, terminations/expiry process. Timely communication to Local/Lead CSM to ensure TCE performance is at the highest levels.
  • Serves as a customer advocate inside HP and demonstrates business value with all lines of business within the customer environment (IT, procurement, finance)
  • Ensure Partner and Suppliers are managed in alignment with the contracted services/costs
  • Leads conversations and negotiations with the Local/Inbound customer for Charged Items (Customer Damage, lost toners, exceptions breakfix examples etc)
  • Work with Marketing to drive growth/upsell activity with our Customers

  • Customer Success Advisor

    1 week ago

    Reading, Reading, United Kingdom The Access Group Full time

    Customer Success Advisor_Please note this is a Hybrid role based 3 days a week from our Farnborough Office_Join the Access Family and see how we make software ideas become a realityOur core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day...

  • Customer Success Specialist

    1 week ago

    Reading, Reading, United Kingdom Collabera Digital Full time

    At Collabera Digital, we are looking for Customer Success Representative. Your talent will impact thousands of customers around the world. You'll be making a real difference in the everyday lives of people everywhere. We combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...

  • Customer Success Manager

    1 week ago

    Reading, Reading, United Kingdom Act-On Software Full time

    Act-On is a leading marketing automation company servicing thousands of customers worldwide. We are a challenger, a rebel, and a changemaker in the martech space, looking for people who question the status quo. Joining Act-On means having a real opportunity to make an impact in your work in addition to a supportive, fun and authentic culture. We are looking...

  • Customer Success Manager

    1 week ago

    Reading, Reading, United Kingdom Aspen Technology, Inc. Full time

    The company's success has always relied on its workforce being driven by aspiration and ambition to continuously overcome challenges and find better ways. Passion, pride, and aspiration are evident in various aspects of the company, from career development programs to community service projects and social events that enhance relationships globally.About The...

  • Customer Success Representative

    1 week ago

    Reading, Reading, United Kingdom Collabera Digital Full time

    Should have knowledge and/or experience in Customer Care. * Fluent written and verbal communication in English and French * Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. * Develop and maintain relationships with key customer stakeholders and decision makers

  • Senior Technical Success Engineer

    4 weeks ago

    Reading, Reading, United Kingdom Splunk Full time

    The Technical Success Engineer at Splunk is a critical team member responsible for the technical health of our customers. You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud architectures and technical best practices to ensure customers remain successful and realize...

  • Uk Product Director

    1 week ago

    Reading, Reading, United Kingdom Rubicon People Partnership Full time

    UK Product Director, £75,000 plus annual bonus, RemotePurposeAs a member of the Senior Management Team of two expanding UK businesses, the newly appointed UK Product Director for a leading software company, will play a pivotal role working alongside the Managing Director and the other senior managers, owning a range of projects and initiatives to support...

  • Marketing Intern

    1 week ago

    Reading, Reading, United Kingdom Travelport Full time

    What kind of work could you be doing?Commercial Marketing - You will build plans, initiatives and campaigns that further accelerate our brands' growing reputation in the market.Customer Experience - From creating new customer journeys to improving existing ones. You will listen to our customers' and use their feedback to guide what we design, implement, and...

  • Internal Sales

    1 week ago

    Reading, Reading, United Kingdom Cormac & Co Recruitment Ltd Full time

    Internal Sales Person (Plant Hire) - ReadingOur client is a prominent national plant hire business with multiple branches across the UK. They are currently seeking a dynamic and motivated Internal Sales / Sales Support Person to join their team in Reading. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has a passion...

  • Internal Communications

    1 week ago

    Reading, Reading, United Kingdom Primark Full time

    Internal Communications Business Partner - UK MarketOur Internal Communications teams are right at the heart of what we do. Surrounded by some of the best Internal Communications specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.In this role you will...

  • HR Intern

    4 weeks ago

    Reading, Reading, United Kingdom Schlumberger Full time

    HR Intern - 12 MonthReading - United KingdomOneSubsea is looking for a talented candidate to join the HR Team in their Reading office for a 12 month HR Internship commencing Summer 2024. The successful candidate will have drive, enthusiasm and a passion for a career in HR.About the job:Reporting to a HR Business Partner, the successful candidate will work on...

  • HR Intern

    1 week ago

    Reading, Reading, United Kingdom Schlumberger Full time

    HR Intern - 12 MonthReading - United KingdomOneSubsea is looking for a talented candidate to join the HR Team in their Reading office for a 12 month HR Internship commencing Summer 2024. The successful candidate will have drive, enthusiasm and a passion for a career in HR.About the job:Reporting to a HR Business Partner, the successful candidate will work on...

  • HR Intern

    4 weeks ago

    Reading, Reading, United Kingdom Schlumberger Full time

    HR Intern - 12 MonthReading - United KingdomOneSubsea is looking for a talented candidate to join the HR Team in their Reading office for a 12 month HR Internship commencing Summer 2024. The successful candidate will have drive, enthusiasm and a passion for a career in HR.About the job:Reporting to a HR Business Partner, the successful candidate will work on...

  • Pv Intern

    1 week ago

    Reading, Reading, United Kingdom STADA Arzneimittel AG Full time

    At STADA we pursue our purpose "Caring for people's health as a trusted partner" worldwide. Originally founded by pharmacists, we are a leading manufacturer of high-quality pharmaceuticals. More than 12,300 employees around the globe live our values Integrity, Entrepreneurship, Agility and One STADA to achieve ambitious goals and shape the successful future...

  • Internal Sales Representative

    4 weeks ago

    Reading, Reading, United Kingdom Adecco Full time

    Are you an experienced Sales Representative looking for an exciting opportunity to join a leading organisation in the construction industry? Our client is seeking an Internal Sales Representative to be part of their dynamic team. This is a temporary to permanent position, offering a competitive hourly rate of 11.90 to 12.82, with the possibility of an annual...

  • Internal Sales Representative

    1 week ago

    Reading, Reading, United Kingdom Adecco Full time

    Are you an experienced Sales Representative looking for an exciting opportunity to join a leading organisation in the construction industry? Our client is seeking an Internal Sales Representative to be part of their dynamic team. This is a temporary to permanent position, offering a competitive hourly rate of 11.90 to 12.82, with the possibility of an annual...

  • Internal Sales Representative

    4 weeks ago

    Reading, Reading, United Kingdom Adecco Full time

    Are you an experienced Sales Representative looking for an exciting opportunity to join a leading organisation in the construction industry? Our client is seeking an Internal Sales Representative to be part of their dynamic team. This is a temporary to permanent position, offering a competitive hourly rate of 11.90 to 12.82, with the possibility of an annual...

  • Customer Service Advisor

    1 week ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    We are looking for a Customer Service Advisor to come and join our newly established Select Lease by Mobilize team in Reading. In this role you will be the contact between both customers and suppliers, internally and externally. We are looking for someone with a personable manner but also someone with a great attention to detailWhat will you do: Respond to...

  • Customer Service Advisor

    1 week ago

    Reading, Reading, United Kingdom Mobilize Financial Services - UK Full time

    Job DescriptionWe are looking for a Customer Service Advisor to come and join our newly established Select Lease by Mobilize team in Reading. In this role you will be the contact between both customers and suppliers, internally and externally. We are looking for someone with a personable manner but also someone with a great attention to detailWhat will you...

  • Customer Services Representative

    1 week ago

    Reading, Reading, United Kingdom Tangent International Full time

    Job Description Tangent International are urgently looking for a Customer Success Representative to work a 12 month rolling contract based in Reading, UK Essential job functions:Drive product adoption through available digital content as well as group or individual training sessions. Develop and maintain relationships with key customer stakeholders and...