Contact Center Team Lead

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.nIn line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsnManage and resource plan to achieve SLAs and...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve...

Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource...

Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilitiesAre you the right applicant for this opportunity Find out by reading through the role overview below.Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilitiesAre you the right applicant for this opportunity Find out by reading through the role overview below.Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve SLAs...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Job DescriptionKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Contact Center Solution Architect.This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote.As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization....

**Job Description**: **Responsibilities**: - Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock’s contact center. - Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features...

**Job Description**: **Responsibilities**: - Perform the implementation and ongoing management of the overall design, solution, and strategy of BlackRock’s contact center. - Participate and/or lead discussions with business partners, vendors and internal technical teams to design and implement Unified Communications and advanced Contact Center features...

**Contact Service Advisor** **Location: Romford** **Salary: £23,000 - £25,000 (Plus excellent bonus and benefit package)** **Monday - Friday 8:00am - 6:00pm (some flexibility is needed)** Our client is a fast growing specialists in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team...

Title: Call Center AgentnLocation: Redhill, UK (Onsite role)nContract: 06 monthsThe RolenWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration...

Main duties will include: - Observing and supervising contact between children and family members, or friends - Provide a safe, neutral, welcoming space for children to spend time with their parents - Recording and reporting on the observations / interventions within the contact to support social workers and other professionals in their work and improve the...