Contact Center Team Lead

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.nIn line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsnManage and resource plan to achieve SLAs and...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilitiesAre you the right applicant for this opportunity Find out by reading through the role overview below.Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve SLAs...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Job DescriptionKey tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to...

Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needsManage and resource plan to achieve SLAs and...

Key tasks and responsibilities Are you the right applicant for this opportunity Find out by reading through the role overview below. Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve...

Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource...

Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource...

Key tasks and responsibilities Are you the right applicant for this opportunity Find out by reading through the role overview below. Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards.In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve...

**Contact Service Advisor** **Location: Romford** **Salary: £23,000 - £25,000 (Plus excellent bonus and benefit package)** **Monday - Friday 8:00am - 6:00pm (some flexibility is needed)** Our client is a fast growing specialists in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team...

My client based in Romford are seeking a Contact Centre Team Leader to join their friendly close-knit team. The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both my client and its customers. You will lead, coach and inspire a team of agents to drive performance to ensure a first-class...

Job Title: - Customer Contact Team Trainer- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - HQ791_1673954966- Contact Name: - Naomi Gibbs- - Job Published: - 17 January 2023 Job Description An exciting opportunity to work with our client based in Romford. The primary purpose of the role is to support the delivery...

An exciting opportunity to work with our client based in Romford. The primary purpose of the role is to support the delivery of service excellence for both the business and its customers by designing, creating and delivering training to new and existing staff within the customer contact team. You will be a key member of the Customer Contact team helping to...

Job Title: - Customer Contact Team Member- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - HQ00010116_1673955223- Contact Name: - Michaela Bennett- - Job Published: - 17 January 2023 Job Description My client based in Romford are looking to expand their Customer Service team. If you'd like to join a growing company...