1st Line Support Analyst

1 month ago


Birmingham, United Kingdom Sharp Business Systems France Full time

Are you proactive, achievement-focused and looking to develop your career in IT?

Do you have a genuine interest in technology and a passion to help others?

Sharp IT Services has an excellent new career opportunity based in  Birmingham  as a 1st Line Support Analyst .

Key Responsibilities

As a First Line Support Analyst, you will have the opportunity to deliver IT support to a range of Sharp IT Service’s clients, providing excellent customer service by resolving their queries in a professional manner. This includes:

  • Owning, updating and progressing tickets to help smoothly resolve any issues.
  • Being professional, positive and friendly when communicating with all colleagues and clients.
  • Taking an active role in personal development to improve work experience.
  • Escalating complex problems and making users aware of their impact.

Skills and Qualifications

  • A friendly, personable and proactive attitude.
  • A basic knowledge of Microsoft Cloud technologies (365 and Azure).
  • Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
  • Some understanding of virtualisation, networking and firewalls is desirable.
  • Some understanding of antivirus software and backup issues is also desirable.
  • 23 days of holiday, rising to 26 days + bank holidays
  • Private healthcare and life insurance
  • Dental and critical illness cover
  • O2 discounts
  • Study support
  • Discounted gym membership

Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.

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