1st Line Support Analyst
1 month ago
Are you proactive, achievement-focused and looking to develop your career in IT?
Do you have a genuine interest in technology and a passion to help others?
Sharp IT Services has an excellent new career opportunity based in Birmingham as a 1st Line Support Analyst .
Key Responsibilities
As a First Line Support Analyst, you will have the opportunity to deliver IT support to a range of Sharp IT Service’s clients, providing excellent customer service by resolving their queries in a professional manner. This includes:
- Owning, updating and progressing tickets to help smoothly resolve any issues.
- Being professional, positive and friendly when communicating with all colleagues and clients.
- Taking an active role in personal development to improve work experience.
- Escalating complex problems and making users aware of their impact.
Skills and Qualifications
- A friendly, personable and proactive attitude.
- A basic knowledge of Microsoft Cloud technologies (365 and Azure).
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- Some understanding of virtualisation, networking and firewalls is desirable.
- Some understanding of antivirus software and backup issues is also desirable.
- 23 days of holiday, rising to 26 days + bank holidays
- Private healthcare and life insurance
- Dental and critical illness cover
- O2 discounts
- Study support
- Discounted gym membership
Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.
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