1st Line Support

2 weeks ago


Birmingham, United Kingdom Jumar Solutions Full time

IT Service Desk Analyst
Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links
Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.
The Service Desk Analyst will be required to cover the following-
Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams
Be the primary point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes
Experience of working in a contact centre / IT Service Desk
Experience of customer service
If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.
We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality.


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