1st/2nd Line Support

3 weeks ago


Birmingham, United Kingdom Reed Full time

**1st & 2nd Line helpdesk Support Analyst**

Are you a keen career driven IT Support Analyst looking to take the next step in your career?

A fantastic opportunity for an IT Support Analyst to join a rapidly growing business.

You will be responsible for providing support to the IT manager in various projects alongside covering multiple sites.

**Key Responsibilities as the IT Support Analyst would include**:

- Maintain Computer systems and networks
- Manage various online accounts and control panels
- Identify and resolve hardware and software faults
- Ensure backup systems operate efficiently
- Undertake maintenance upgrades
- Stay up to date with latest technology

**Qualifications/requirements/experience**:

- working experience in designing and implementing Windows Server and Desktop systems in an Active Directory environment. Skills as a minimum should include
- Windows server 2012 - 2019 versions
- Windows 10 Pro
- Windows Security
- Active directory
- DNS and DHCP
- Hyper V
- Knowledge of System management tools
- Knowledge of Networking, VPN and Firewall
- Knowledge of Android and IOS
- Written and verbal communication skills
- Driver’s License



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