2nd Line Support

5 months ago


Birmingham, United Kingdom Pertemps Network Group Full time

**Job Description**:
Are you an engaging individual with a naturally vibrant personality? If so, we have the perfect role waiting for you Join our team and let your infectious energy shine as a 2nd Line Support Specialist in this exciting fully remote opportunity.
As a 2nd Line Support Specialist, you will be an integral part of our technical support team, providing expert assistance to our clients. Your strong communication skills, technical knowledge, and vibrant personality will help deliver top-notch support, ensuring our clients' IT infrastructure runs smoothly.

**Responsibilities**:

- Responding to technical queries and issues from clients, resolving problems efficiently and professionally.
- Collaborating with our 1st Line Support team to ensure smooth escalation and resolution of more complex technical issues.
- Troubleshooting hardware and software problems, delivering effective solutions to maintain system performance.
- Documenting support activities, ensuring accurate and up-to-date records of client interactions.
- Contributing to the development and improvement of our support processes to enhance customer satisfaction.



  • Birmingham, United Kingdom CV-Library Full time

    Job Title: 2nd Line IT Engineer Location: Birmingham Salary: £35,000 per annum Are you a skilled IT Engineer looking to take your career to the next level? We're searching for an experienced 2nd/3rd Line Engineer to join a dynamic team and play a crucial role in delivering top-tier technical support. Key Responsibilities: Provide 2nd line...


  • Birmingham, United Kingdom In Technology Group Full time

    Job Title: 2nd Line IT EngineerLocation: BirminghamSalary: £35,000 per annumAre you a skilled IT Engineer looking to take your career to the next level? We're searching for an experienced 2nd/3rd Line Engineer to join a dynamic team and play a crucial role in delivering top-tier technical support.Key Responsibilities:Provide 2nd line support for complex...


  • Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    2nd Line Technical EngineerJob Summary: We are seeking a skilled 2nd Line Technical Engineer to join our thriving Service Desk team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide advanced technical support for Azure, O365, VMWare, and Citrix environments.Deliver post-project support to customers,...


  • Birmingham, Birmingham, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    2nd Line Technical EngineerJob Summary: We are seeking a skilled 2nd Line Technical Engineer to join our thriving Service Desk team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide advanced technical support for Azure, O365, VMWare, and Citrix environments.Deliver post-project support to customers,...


  • Birmingham, United Kingdom CV-Library Full time

    Job Opportunity: 2nd/3rd line IT Engineer Location: Birmingham Salary: £35,000 Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a...


  • Birmingham, United Kingdom In Technology Group Full time

    Job Opportunity: 2nd/3rd line IT EngineerLocation: BirminghamSalary: £35,000Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a service-oriented...


  • Birmingham, United Kingdom Lorien Full time

    2nd Line Desktop Support Analyst6 Month ContractVia UmbrellaTwice per month onsite in Castle Donnington (Remote working Otherwise)Lorien's leading banking client are looking for 2nd Line Desktop Support Analysts to join them on a contract basis on an initial contract through to the end of the year.Join us as an Infrastructure Analyst within Colleague...


  • Birmingham, United Kingdom Movement8 Full time

    IT Support Analyst – 2nd line, Windows, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be...


  • Birmingham, United Kingdom Movement8 Full time

    IT Support Analyst – 2nd line, Windows, IT Change Projects We are hiring for a seasoned Support Analyst on a permanent basis to work onsite in the north east Birmingham area. This is a really interesting role encompassing IT Support for users but bespoke application support and involvement in plenty of IT Change projects. As such there will be...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Opportunity:Location: BirminghamSalary: £35,000Are you a skilled IT professional looking to deliver outstanding technical support? Apply for the 2nd/3rd Line Technical Support Engineer - Server role in our dynamic team, where you'll provide expert support for IT and Communications.Key Responsibilities:Provide expert 2nd and 3rd line technical support...


  • Birmingham, United Kingdom CV-Library Full time

    Job Title: 2nd Line Network Engineer Location: Birmingham Salary: £35,000 - £40,000 Are you an accomplished and adept Network Engineer seeking an exciting opportunity to contribute to the success of a dynamic organization? We are in search of a highly skilled individual to join our Liverpool team as a Network Engineer. This role offers a...


  • Birmingham, Birmingham, United Kingdom Nextech Group Ltd Full time

    Job Title: 1st Line ICT Support EngineerWe are seeking a highly motivated and customer-focused 1st Line ICT Support Engineer to join our team at Nextech Group Ltd.Job Summary:The successful candidate will be responsible for providing first-line technical support and troubleshooting for a variety of IT issues, ensuring a smooth and efficient experience for...


  • Birmingham, Birmingham, United Kingdom Nextech Group Ltd Full time

    Job Title: 1st Line ICT Support EngineerWe are seeking a highly motivated and customer-focused 1st Line ICT Support Engineer to join our team at Nextech Group Ltd.Job Summary:The successful candidate will be responsible for providing first-line technical support and troubleshooting for a variety of IT issues, ensuring a smooth and efficient experience for...

  • 3rd Line IT Support

    1 month ago


    Birmingham, United Kingdom In Technology Group Full time

    Role: 3rd Line IT Support Engineer - Dynamic MSPSalary: £40,000Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the challenge of...

  • 3rd Line IT Support

    1 month ago


    Birmingham, United Kingdom CV-Library Full time

    Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: £40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider (MSP) settings, ready for the...


  • Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    3rd Line IT Support EngineerRole: We are seeking a seasoned 3rd Line IT Support professional to join our team at In Technology Group Limited.Salary: £40,000Location: Birmingham (Hybrid)As a 3rd Line IT Support Engineer, you will be responsible for handling complex support queries that escalate beyond 2nd line. Your ability to troubleshoot under pressure...


  • Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    3rd Line IT Support EngineerRole: We are seeking a seasoned 3rd Line IT Support professional to join our team at In Technology Group Limited.Salary: £40,000Location: Birmingham (Hybrid)As a 3rd Line IT Support Engineer, you will be responsible for handling complex support queries that escalate beyond 2nd line. Your ability to troubleshoot under pressure...


  • Birmingham, Birmingham, United Kingdom Nextech Group Ltd Full time

    1st Line IT EngineerLocation: BirminghamSalary: £25,000We are seeking a highly motivated and customer-focused 1st Line IT Engineer to join our team at Nextech Group Ltd in Birmingham.In this role, you will be the primary point of contact for clients, providing essential technical support and troubleshooting for a variety of IT issues.Key...


  • Birmingham, United Kingdom CV-Library Full time

    Job title: 1st Line Support Technician Location: Birmingham (B1) Salary: up to £27,000 A Birmingham based MSP are now looking to add to their growing Service Desk team. You will provide technical support remotely for the business's external clients. Your duties will include: Resolving and escalating tickets, involvement in large projects...


  • Birmingham, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

    Job title: 1st Line Support Technician Location: Birmingham (B1)Salary: up to £27,000A Birmingham based MSP are now looking to add to their growing Service Desk team. You will provide technical support remotely for the business's external clients. Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, rollouts,...