2nd Line Support

4 weeks ago


Birmingham, United Kingdom Pertemps Network Group Full time

**Job Description**:
Are you an engaging individual with a naturally vibrant personality? If so, we have the perfect role waiting for you Join our team and let your infectious energy shine as a 2nd Line Support Specialist in this exciting fully remote opportunity.
As a 2nd Line Support Specialist, you will be an integral part of our technical support team, providing expert assistance to our clients. Your strong communication skills, technical knowledge, and vibrant personality will help deliver top-notch support, ensuring our clients' IT infrastructure runs smoothly.

**Responsibilities**:

- Responding to technical queries and issues from clients, resolving problems efficiently and professionally.
- Collaborating with our 1st Line Support team to ensure smooth escalation and resolution of more complex technical issues.
- Troubleshooting hardware and software problems, delivering effective solutions to maintain system performance.
- Documenting support activities, ensuring accurate and up-to-date records of client interactions.
- Contributing to the development and improvement of our support processes to enhance customer satisfaction.


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