2nd Line Support

4 weeks ago


Birmingham Business Park, United Kingdom Jenrick Commercial Full time

Through promotion this superb global provider of Insurance systems and solutions is seeking a 2nd Line Support specialist to join their fast growing Infrastructure support team.

Offered as a remote working position, this 2nd Line Support role is a superb opportunity for a 1st Line Service Desk specialist ready to move upwards, or those with existing 2nd Line support experience who are looking to develop & grow their technical &infrastructure skills further.

Requiring a positive "Can Do" attitude, good communication & team working skills, together with the desire & ability to learn and put that learning into action, this exciting corporate is committed to developing the 2nd Line Support specialists expertise,with the future aim for those that want it, to move you onto 3rd Line infrastructure challenges.

Working across the company's technical estate, the 2nd Line Support specialist will ensure systems are maintained and provisioned to support business objectives, together with providing an exemplary support service to support requests, whilst being ableto take on new tasks & challenges when ready.

The Role & Responsibilities:

- To assist in all functions relating to the installation, configuration and operation of the company's hosted infrastructure
- Serve as support to the wider business goals by ensuring issues are dealt with or escalated as appropriately
- Working closely with various internal team members or teams from third parties including customers & vendors
- Demonstrate a positive attitude & aptitude to progress within the organisation, learning and thinking beyond just their current role or experience.
- Maintain support documentation
- Be proactive and able to prioritise issues according to their impact
- Able to work as part of a geographically wide spread team.
- Ensure that system performance monitoring and reporting alerts are handled promptly
- To undertake other duties, training & learning opportunities commensurate with the technical environment & needs of the business

Skills & Experience:

- Good 1st or 2nd Line Service Desk or Support experience
- Strong Active Directory skills
- Some Windows Server skills from 2012 & above
- MS Office, O365 or M365 skills
- VMWare ESXi, MS Exchange, Citrix XenApp or similar skills are highly useful
- Knowledge of ITIL or Problem Management is beneficial
- Good understanding of Core IT Concepts
- System performance monitoring & reporting
- MCSA, MCSE or other Microsoft qualifications welcome


  • 2nd Line Support

    4 weeks ago


    Birmingham, United Kingdom SF Group Full time

    Leading organisation in Birmingham needing a 2nd line support engineer to join them on a permanent basis. £30-£35,000 base + benefits and hybrid working. Part of a dynamic team working for a vibrant security solutions company, Tier 2 Engineer to work in the Operations Centre supporting the managed services customer's networks using system management tool...


  • Birmingham, United Kingdom In Technology Group Full time

    Role: IT 2nd Line Engineer Helping other businesses succeed, through efficient and smarter ways of work is the main focus; This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative...


  • Birmingham, United Kingdom Mentmore Recruitment Ltd Full time

    1st/2nd Line Application Support Engineer - SQL £Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. You will need to show knowledge and hands on experience of SQL...


  • Birmingham, United Kingdom Mentmore Recruitment Ltd Full time

    1st/2nd Line Application Support Engineer - SQL £45k +benefits Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. This role will offer scope to be fully trained in MES...


  • Birmingham, United Kingdom Mentmore Full time

    Job Description 1st/2nd Line Application Support Engineer - SQL £Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. You will need to show knowledge and hands on...


  • Birmingham, United Kingdom Mentmore Full time

    Job Description1st/2nd Line Application Support Engineer - SQL£40k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. This role will offer scope to...


  • Birmingham, United Kingdom Mentmore Full time

    1st/2nd Line Application Support Engineer - SQL£45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries.This role will offer scope to be fully...


  • Birmingham, United Kingdom Mentmore Full time

    Job Description 1st/2nd Line Application Support Engineer - SQL £45k +benefits and expenses Birmingham - Hybrid working Model (3 days from home a week) - Some UK travel (fully expensed) A leading national meat production company, are looking for a Application support specialist to assist with all 1st/2nd line Application queries. This role will offer...


  • Birmingham, United Kingdom In Technology Group Full time

    Title: Senior 2nd Line Systems Engineer Location: Fully remote Salary: £(phone number removed) (DOE) We are looking for an experienced 2nd Line Systems Engineer to join a leading managed service provider on a fully remote basis. You will be responsible for providing remote support to existing clients and customers across the UK, whilst maintaining a...


  • Birmingham, United Kingdom In Technology Group Full time

    Title: Senior 2nd Line Systems EngineerLocation: Fully remoteSalary: £(phone number removed) (DOE) We are looking for an experienced 2nd Line Systems Engineer to join a leading managed service provider on a fully remote basis. You will be responsible for providing remote support to existing clients and customers across the UK, whilst maintaining a...

  • Desktop Support

    4 hours ago


    Birmingham, United Kingdom Franklin Fitch Full time

    Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client’s dynamic team as a 2nd Line Support Technician. Key Responsibilities: Provide expert technical support to clients via phone, email, or in person.Diagnose and troubleshoot complex hardware and...


  • Birmingham, United Kingdom Searchability (UK) Ltd Full time

    2nd Line Service Desk Engineer Our client has an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. Embedded within their ethos are core values of innovation, integrity, and empowerment click apply for full job details


  • Birmingham, United Kingdom Security Cleared Jobs Full time

    2nd Line Wan Engineer 4 on 4 off including nights Package to £35,000 Birmingham location - onsite Sanderson Government and Defence are working with a large contractor/consultancy looking for multiple individuals to join their WAN Engineering teams, on a 9-5 or 24/7 basis. This would suit someone looking to move up the chain from a 1st/2nd line role or a...


  • Birmingham, United Kingdom Sanderson Full time

    2nd Line Wan Engineer 4 on 4 off including nights Package to £35,000 Birmingham location - onsite Sanderson Government and Defence are working with a large contractor/consultancy looking for multiple individuals to join their WAN Engineering teams, on a 9-5 or 24/7 basis. This would suit someone looking to move up the chain from a 1st/2nd line role or a...


  • Birmingham, United Kingdom Tact Full time

    Huge opportunity to join an International business on their busy UK Service Desk. You'll join providing 1st/2nd Line Support to internal and external users. What's in it for you?£25,000 base salary Work FULLY REMOTE (Must be based in the UK)Huge progression path (vacancy is due to their rapid growth) What do you need? Active Directory Office 365Windows...


  • Hinchingbrooke Business Park, United Kingdom Hancock and Parsons Full time

    1st Line Support Analyst Required for an exciting opportunity with a rapidly growing organisation to work on a busy Service Desk To be considered you should have excellent communication skills and most of the following -- Monitoring Tools (NOC) - Knowledge of Virtualisation Environments - Knowledge of Storage Platforms - Networking skills - Firewall...

  • 1st Line Support

    1 day ago


    Birmingham, United Kingdom In Technology Group Full time

    Role: Service Desk Analyst Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system...


  • Birmingham, United Kingdom Picture More Full time

    Senior IT Support Analyst Law Firm - Birmingham Are you a Senior Service Desk or IT Support Analyst looking for a new challenge? Have you got experience of working for a law firm or similar professional services? In this exciting Senior IT Support role working for a prestigious law firm, you will be responsible for providing a range of 1/2nd line support to...

  • Customer Support

    1 month ago


    Westwood Business Park, United Kingdom Trutac Full time

    **Customer Support (Helpdesk / Technical Support)** Vickers Neal Recruitment Solutions are delighted to be working with TruTac Ltd based at their headquarters on the Westwood Business park in Coventry - **HOURS**: 8.30am - 5pm Mon - Thurs and 8.30am - 4pm on a Fri Excellent career development opportunities **DEPARTMENT**: Will spend time in all relevant...

  • Systems Engineer

    2 weeks ago


    Trafford Park, Trafford, United Kingdom In Technology Group Full time

    Title: Systems EngineerSalary: £40,000Location: Trafford ParkAre you a talented and experienced 2nd/3rd Line Network Engineer looking for a new challenge in Trafford Park? We have an exciting opportunity to join our team as a 2nd/3rd Line Network Engineer.As a 2nd/3rd Line Network Engineer, you will be responsible for providing technical support to our...