2nd Line Support

1 month ago


Birmingham, United Kingdom SF Group Full time

Leading organisation in Birmingham needing a 2nd line support engineer to join them on a permanent basis. £30-£35,000 base + benefits and hybrid working.

Part of a dynamic team working for a vibrant security solutions company, Tier 2 Engineer to work in the Operations Centre supporting the managed services customer's networks using system management tool sets and processes. The Engineer's role is to provide second line support and to ensure the continuous smooth operation of the network service.

The role will involve out of hours working to an agreed shift pattern and may require additional working to agreed overtime rates. Shift work will allow for periods of 'self-study' which will be used to achieve technical certification against an agreed training roadmap.

This will include but is not limited to:

- Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution.
- Be able to work without continuous supervision and be trusted to provide professional support services to Intercity customers.
- To be able to self-educate and attain industry standard IT accreditation
- Be familiar with the primary functions of networking equipment, i.e. Routers, Switches, Firewalls and wide area communications.
- Awareness of some of the following vendor products; Check Point, Juniper, Cisco, Extreme, Aruba, Exinda.
- Knowledge of IT security would be an advantage.


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