Customer Service Administrator
2 weeks ago
Title: Temporary Customer Service Administrator
Location: Epsom
Hourly Rate: £13.00 -£15.50
Job Type: Temporary
Start Date: Immediate
Job Description:
We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
- Providing administrative support to the customer service team, including data entry and record-keeping.
- Responding to customer queries via phone, email, and chat in a professional and courteous manner.
- Escalating complex queries and issues to relevant departments or senior staff members.
- Managing and resolving customer complaints in a timely and satisfactory manner.
- Generating reports and analyzing customer data to identify trends and areas for improvement.
- Liaising with other departments to ensure customer needs are met.
- Maintaining accurate records of customer interactions and transactions.
Requirements:
- Previous experience working in a customer service or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure and in a fast-paced environment.
- Experience with data entry and record-keeping.
- Flexibility to work various shifts, including evenings and weekends.
- A positive and enthusiastic attitude towards customer service.
- Immediate availability
If you are interested in this position, please send your CV and apply here.
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