Customer Service Advisor Apprentice Driftbridge
2 months ago
Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Qualifications received**_
On successful completion of the one-year programme you will receive the following:
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework_
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand Specific certifications
- **Desired skills**_
Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering
- **Future prospects**_
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements**_
'Equivalent' grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_
**Job Types**: Full-time, Apprenticeship
**Salary**: £294.00 per week
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Customer Service Advisor
1 week ago
Epsom, United Kingdom Kenneth Brian Associates Limited Full timeKenneth Brian Associates are recruiting for a Customer Service Advisor for a well established company based in Epsom. This is a rarely available opportunity to work within a great team, providing a high level of service to customers regarding a range of products. Specific responsibilities will include: - Resolving queries and issues - Liaising with...
-
Customer Service Advisors
5 days ago
Epsom, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Service Advisors * Are you a customer service professional? * Do you like working in a fast paced environment? * Would you like to work for an employer that rewards hard work and supports with further development?We are looking for a number of individuals to join our clients in the local area, where the focus is providing a high level of...
-
Service Advisor
1 month ago
Epsom, United Kingdom Holt Recruitment Ltd Full timeService Advisor - £31,000 – Main Dealership – EpsomOur client, a main dealership in Epsom is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package.8am to 6pm Monday - Friday 1 in 3 Saturday's - 9am -...
-
Service Advisor
1 month ago
Epsom, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £28,000 + Bonus Location - Epsom Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending to all...
-
Service Advisor
1 month ago
Epsom, United Kingdom Holt Recruitment Ltd Full timeService Advisor - £31,000 – Main Dealership – EpsomOur client, a main dealership in Epsom is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package.8am to 6pm Monday - Friday 1 in 3 Saturday's - 9am -...
-
Service Advisor
1 day ago
Epsom, United Kingdom Jago Consultants Full timeService Advisor needed in the Epsom area of Surrey. We are working with a Motor Garage in Epsom who are actively looking for a Service Advisor to join there friendly team. Job Role - Motor Vehicle Service Advisor Salary / Hours - Monday to Friday plus Saturday morning on a rota Service Advisor Duties include: - Ensuring customers are aware of service...
-
Customer Service Advisors
4 days ago
Epsom, United Kingdom Lloyd Recruitment - Epsom Full timeCustomer Service Advisors * Are you a customer service professional? * Do you like working in a fast paced environment? * Would you like to work for an employer that rewards hard work and supports with further development?We are looking for a number of individuals to join our clients in the local area, where the focus is providing a high level of...
-
Service Advisor
1 month ago
Epsom, United Kingdom Autoskills UK Full timeLocation Epsom - Sector: Dealership - Job type: Permanent - Salary: £28k per year - Contact: Kelsey White - Contact phone: 0333 222 5978 - Salary high: 28000 - Salary low: 28000 - Job ref: JO0000041539 - Published: about 3 hours ago - Expiry date: 2023-02-28 - Startdate: 31/01/2023 SERVICE ADVISOR Basic Salary - £28,000 + Bonus Location - Epsom Vacancy...
-
Service Advisor
4 weeks ago
Epsom, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £25,500 OTE - £35,000 Location - Epsom Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...
-
Service Advisor
1 month ago
Epsom, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £25,500 OTE - £35,000 Location - Epsom Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...
-
Service Advisor
4 weeks ago
Epsom, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £25,500 OTE - £35,000 Location - Epsom Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...
-
Service Advisor
4 weeks ago
Epsom, United Kingdom GOLDMAN & FINE GROUP LTD Full time**Goldman & Fine Group is looking to recruit a Customer Service Advisor for Automotive Accident Repair Bodyshop in Epsom. Fantastic pay & achievable bonus scheme is available (6314).** My client currently has a vacancy for an experienced Customer Service Advisor to: - Meet & greet customers - Explain the repair process - Discuss and take down repair...
-
Service Advisor
1 month ago
Epsom, United Kingdom GOLDMAN & FINE GROUP LTD Full time**Goldman & Fine Group is looking to recruit a Customer Service Advisor for a Main Dealership in Epsom. Fantastic pay, achievable bonus scheme is available (VP6314).** My client currently has a vacancy for an experienced Customer Service Advisor to: - Meet & greet customers - Explain the repair process - Discuss and take down repair requirements, creating...
-
Sales and Customer Service Advisor
1 month ago
Epsom, United Kingdom Amplifon Group Full time**Sales And Customer Service Advisor** **Epsom** **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** **Salary: £20,475 p.a. + Variable commission scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our...
-
Sales and Customer Service Advisor
1 month ago
Epsom, United Kingdom Amplifon Group Full time**Sales And Customer Service Advisor **Epsom **Hours: 30 hours | Monday to Thursday (9am - 5pm).** **Salary: £16,380 p.a. + Variable commission scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our...
-
Service Advisor
1 month ago
Epsom, Surrey, United Kingdom Holt Recruitment Full timeService Advisor - £31,000 Main Dealership Epsom Our client, a main dealership in Epsom is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000 with an excellent benefits package. - 8am to 6pm Monday - Friday - 1 in 3 Saturday\'s - 9am -...
-
Service Booking Advisor
1 month ago
Epsom, United Kingdom Perfect Placement Automotive Recruitment Full time**Service Booking Advisor** **£24,483 Basic + £29,000 OTE** **Monday - Friday 40 hour per week + 1 in 3 Saturday morning on a rota** **Franchised Car Dealership** **Epsom, Surrey** Our client a family run franchised car dealer group are looking for a customer focused Booking Advisor to join their customer service booking team. Are you looking for a...
-
Service Advisor De831
1 month ago
Epsom, United Kingdom The Solution Automotive Recruitment Full time**Service Advisor - Epsom** We are looking for an experienced Automotive Service Advisor for a busy franchised dealership. Working hours are 8am to 6pm Monday to Friday, with 1 in 3 Saturdays, 8.30am to 1.30pm Package = £28,000 to £30,000 basic DOE, with excellent bonuses of, on average, between £400 and £500 per month (uncapped) A full UK driving...
-
Service Advisor
3 days ago
Epsom, Surrey, United Kingdom Holt Automotive Recruitment Full time €34,000Service Advisor - £34,000 OTE– Main Dealership–Epsom Our client is aprestige main dealership and have the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Epsom. 8am to 6pm Monday - Friday 1 in 3 Saturday's - 9am - 1pm CBS scheme available Private Health Care OTE uncapped Key role and...
-
Customer Service Representative
2 weeks ago
Epsom, United Kingdom Gold Group Full timeJob Title: Customer Service RepresentativeLocation: Epsom, SurreySalary: £25k + Benefits + TrainingAre you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you!Job Description:...