Customer Service Administrator

2 weeks ago


Banstead Surrey, United Kingdom Reed Full time

Title: Temporary Customer Service Administrator

Location: Banstead

Hourly Rate: £13.00 -£15.50

Job Type: Temporary

Start Date: Immediate

Job Description:

We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Providing administrative support to the customer service team, including data entry and record-keeping.
  • Responding to customer queries via phone, email, and chat in a professional and courteous manner.
  • Escalating complex queries and issues to relevant departments or senior staff members.
  • Managing and resolving customer complaints in a timely and satisfactory manner.
  • Generating reports and analyzing customer data to identify trends and areas for improvement.
  • Liaising with other departments to ensure customer needs are met.
  • Maintaining accurate records of customer interactions and transactions.

Requirements:

  • Previous experience working in a customer service or administrative role.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work well under pressure and in a fast-paced environment.
  • Experience with data entry and record-keeping.
  • Flexibility to work various shifts, including evenings and weekends.
  • A positive and enthusiastic attitude towards customer service.
  • Immediate availability

If you are interested in this position, please send your CV and apply here.

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