Local Office Director

1 month ago

London, United Kingdom Richemont Full time

Retail Director is responsible for leading the performance, profitability, optimization and development of the UK boutique network in line with the Maison's and the market's global strategy.
The Retail Director is the warrant of the achievement of the business targets by ensuring an exceptional client experience and operational excellence.
As a strong leader, you will manage your teams in line with the Maison's values and supports talent development for individual careers and collective team performance.
Part of the local executive committee, the Retail Director is directly reporting to the UK Managing Director and functionally to the head of Regional retail department.
Performance Management
Ensures that retail sales targets are achieved, monitors network's P&L
In line with the Maison's and the market's global strategy, leads the network strategic projects (boutique openings, closings, renovations)
Under the supervision and collaboration of the MD, builds the Retail part of the market's strategic and 3 year plans
To sustain business growth, sets boutique sales targets in collaboration with other local departments (Marketing, Communications, PR, etc.)
Together with Boutique Managers, develops, monitors and follows up on each boutique's Commercial Action Plan
Is responsible for the correct implementation of the Central policies and procedures, its' adaptation to local laws and correct usage in all boutiques
Ensures that the Maison's standards in terms of client experience (Satisfaction Barometer and Mystery Shopping results) are respected and known throughout the network
Supports the implementation of dedicated tools to drive Retail Operations and drive boutique productivity (retail metrics tools, dashboards, etc.)
Follows up, together with relevant departmental managers, specific After Sales key performance indicators and client feedback
Ensures fluid communication between retail / boutiques and office teams, as well as with region. Briefs Boutique Managers about new Brand initiatives, Maison policies and procedures and any global retail project that might impact the network
Ensures development of boutique CRM capabilities and implementation of client portfolio management at boutique level - including CRM strategy, budgets and ROI follow-up
Monitors the stock level on a regular basis to ensure a permanent qualitative and quantitative representation of all collections.
Team Management and Development
Anticipates, participates and ensures the recruitment of the best profiles for the network
Evaluates the individual performance and gives regular and appropriate feedback
Actively participates to the succession planning of the Retail teams
Strong understanding of the luxury retail business - previous management experience in luxury, retail/boutique experience
Significant experience being responsible for managing sales activities and projects of the retail business
Joining Maison Van Cleef & Arpels means joining a team where employee development is at the heart of our ambition.
You will have the opportunity to benefit from a complete integration with training on our history, our know-how and creations and daily support.
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