Meetings & Events Manager - EMEA

3 weeks ago

London, United Kingdom Marriott International Full time

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Job Description

Reporting directly to the Director of Meetings + Events, the Meetings + Events Manager, EMEA, is responsible for ensuring the effective implementation of programs, processes, and initiatives related to the Events discipline across the EMEA region. This managerial role focuses on operations troubleshooting, collaborating with property management teams, providing event planning and operations information and training, overseeing quality assurance, and contributing expertise for pre-openings and hotel conversions. The incumbent will play a crucial role within the Food & Beverage Team for the continent.

Responsibilities:

  • Monitor overall performance of Event planning and Operations and provide action planning and training as needed.
  • Analyze Event planning and Operations trends using empirical data and appropriate software to identify business improvements and profitable opportunities.
  • Develop expertise in the unique requirements of all brands and diverse environments in different markets.
  • Foster strong and professional working relationships with various departments.
  • Collaborate with the Corporate Center of Expertise to ensure global strategies meet the Event planning and Operations needs of the continent and facilitate successful local implementation.
  • Offer Events expertise for hotel openings and review event space floorplans/blueprints, suggesting operational adjustments as needed.
  • Demonstrate sensitivity to the diverse backgrounds and priorities of property owners.
  • Fluency in multiple languages is beneficial; proficiency in English is required.
  • Approximately 40% of time is expected to be spent traveling.
  • Provide support to all hotel brands, Managed, and Franchise properties.

Experience:

  • Minimum of 5 years of progressively responsible work experience in catering, event management, or food & beverage, including management experience
  • Experience in Events operation and planning, as well as F&B, is essential
  • Demonstrated understanding of multi-brand standards and hands-on hotel openings preferred

Skills and Knowledge:

  • Strong financial management skills, including P&L analysis, budget development, forecasting, and capital expenditure planning.
  • Ability to analyze trends across multiple hospitality disciplines and respond to complex situations while maintaining focus on key Events objectives.
  • Excellent communication, analytical, problem-solving, decision-making, and presentation skills
  • Proficiency in project and change management, blueprint interpretation, and standard software applications.
  • Strong interpersonal skills with stakeholders at all levels, including customers, owners, associates, vendors, and corporate teams.
  • Effective influence, negotiation, conflict management, and consensus-building skills.
  • Ability to train field associates, utilize hotel systems, and understand interrelationships with related departments.
  • Knowledge of workforce analysis and labor productivity.

Education or Certification:

  • Bachelor's degree in Hotel Management, Hospitality Management, Culinary, Sales, Marketing, or related field, or equivalent combination of education and experience

Business Results:

  • Develop strategies to drive revenue, profitability, guest satisfaction, human capital index, and market share.
  • Enhance event products and services to build customer loyalty and create value for property ownership.
  • Establish effective business partnerships with property ownership to drive solutions that meet expectations and create value for both parties.
  • Ensure successful implementation of Marriott Bonvoy Events and maintain strong partnerships within the sales discipline and across other departments.
  • Demonstrate a thorough understanding of the lodging business, industry drivers, challenges, competitors, and cutting-edge Events trends to identify growth opportunities.

Technical Expertise:

  • Provide leadership to hotel management teams to implement Event initiatives and programs successfully such as ESS, Golden Circle and Top Performer and any new initiatives and programs.
  • Frame and develop an integrated Event knowledge architecture for all brands.
  • Ensure all hotels operate in compliance with EMEA continent and corporate Events programs.
  • Act as a subject matter expert regarding Events product and delivery to all constituencies, internal and external.
  • Maintain and communicate updated Events Standard Operating Procedures (SOPs).
  • Collaborate closely with the Consumer Operations to create effective event communications and monitor overall performance of Events Planning and Operations
  • Facilitate Events training to enhance customer experience, promote interdepartmental cooperation, and increase associate satisfaction.
  • Develop strategic relationships with suppliers/vendors to generate revenue and profit opportunities for hotels.
  • Ensure consistency in messaging and utilize technology effectively to communicate and influence stakeholders.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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