Senior Manager, EMEA Account Management

3 weeks ago

London, United Kingdom CBRE Enterprise EMEA Full time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience.

Oversight of office spaces as well as users' journey and experience across the building
Working closely with client On Site Solutions (OSS) senior stakeholders
Point of escalation for operational issues across campus both UK and rest of EMEA
Manage/ support implementation of agreed initiatives to ensure that the goal is achieved to specification, timescale, and budget.
Support teams in the management of Hospitality vendors across EMEA using KPIs and industry knowledge.
Ensure quality, statutory, and legislative compliance and consistency of service via delivery work streams, in alignment with client expectations.
Develop and manage client On Site Solutions (OSS) service delivery, maintaining operational and commercial compliance in accordance with client and CBRE expectations.
Continually seek to improve client satisfaction, demonstrated through approved key performance indicators and maintaining current performance levels in an ever-changing business environment
Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy
Support to EMEA sites as needed.
Building Users' Experience & Engagement

Communication across all building's users and senior on-floor stakeholders on all client On Site Solutions (OSS) activities taking place that have a business impact.
Point of escalation for the building's occupants with any client On Site Solutions (OSS) operational queries/issues (PTC, London)Vendors & Contractors Management

Vendors support from a client On Site Solutions (OSS) perspective of ad hoc services available in Plumtree Court
Facilitating/ managing vendors// contractors' access to PTC
Client One Site Solutions (OSS) support for ad hoc requests
Management of vendors/ contractors (and budgets) in line with client service delivery expectations
Management of requests for FM service delivery for events taking place in PTC
Coordinating necessary FM & Engineering activities with CBRE operational/ management teams to ensure effective 'joined up' delivery of services.
Requesting quotes, managing, and gaining approvals for ad hoc FM and Engineering services that entail costs.
Collaborating with hospitality/ events team on building new processes and procedures spanning across all vendors/ spacesEssential Skills:

Ability to interact successfully at all levels of seniority within client account/the firm.
Excellent Microsoft Office skills i.e., Excel and PowerPoint
Flexible, team orientated and good organizer.
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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