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Hospital Patient Coordinator

2 months ago

Nottinghamshire, United Kingdom Ramsay Health Care Full time

Job Description

Private Patient Coordinator | Woodthorpe Hospital | Full Time 37.5 Hours

An exciting opportunity has arisen for an experienced, driven and dedicated individual to join our private patient services team. Based at the Woodthorpe Hospital, the main objective of the role is to assist in growing the Self-Pay and Private Medically Insured admissions to defined targets for Woodthorpe Hospital. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. They will have the flexibility to respond to requests from consultants and colleagues and will be able to work under their own initiative. The role will report to the Private Patient Manager and work with Consultants, Consultant Secretaries, Heads of Departments, Clinical and Administration Teams. The working hours are 37.5 hours per week with flexibility, as required, to meet the needs of the role.

What you will bring:

  • Previous sales and marketing experience

  • Strong customer service skills

  • Ability to manage a portfolio of private patients from initial call to admission

  • Sound computer skills using the MS Office

  • Confident in engaging with a variety of people

  • Articulate, with excellent communication skills in person, over the phone and in writing

  • The highest standard of personal presentation

  • Goal focussed and results-driven

  • Private healthcare experience - desirable

In return we offer:

  • 25 Days Leave + Bank Holidays

  • Buy & Sell Flexi Leave Options

  • Private Pension where Ramsay will match up to 5% after a qualifying period

  • Flexible shift patterns available where possible

  • Enhanced Competitive Parental Leave Policies (launched 2023)

  • Private Healthcare for you and dependents includes online GP

  • Life Assurance (Death in Service)

  • Free Training and Development via the Academy

  • Free Parking on site for workers (where possible)

  • Subsidised staff restaurant (where possible)

  • Over 8,000 discounts and special offers via benefits portal

  • Book discounted cinema tickets on the dedicated cinema portal

  • The Blue Light Card Scheme

About us:

The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.