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Booking and Learner Engagement Officer

1 month ago

Hartlepool County Durham, United Kingdom Magic Mondayz Full time

Booking Officer – Learner Engagement Team

Department: Recruitment

Reporting to: Head of Recruitment

Main Purpose of Role: Focused on candidate recruitment for jobs, via learning pathways. The ideal candidate will have a good working knowledge of unemployed provision and employer/learner engagement experience. Skills programme delivery knowledge would be advantageous.

Key Responsibilities:

  • Confident in the use of telephone, and interaction with the general public
  • Responsibility for the engagement of learners, selling the benefits of current remote classroom based / Skills programmes to support job outcome.
  • To promote the Skills programmes to learners through promotions, social media job boards.
  • Ensure a minimum cohort of 12-15 learners per course, by driving referrals.
  • Responsible for calling learners to book them slots on dates of sessions after qualifying right for the programmes and the job roles associated by employer.
  • Responsibility for managing and coordination of course training plan.
  • Work with the Branch Manager to promote the Skills programmes to local employers/partners.
  • Build and maintain good working relationships with referral partner key contacts and where required to confirm enrolment and induction time date and venue.
  • Ensuring that there are the required numbers by courses per employer needs in the right areas in with the local business plan.
  • Contact learners on Skills programmes on a weekly basis to ensure that they are okay and have mid-point interview scheduled with learners.
  • Working with employers/Tutors to ensure candidates progress into outcomes Ensure timely MI is passed to Branch Manager as required.
  • Completion of all stipulated enrolment and course completion documentation meets.
  • Keep accurate register logs of all attendance.
  • Undertake eligibility checks.
  • Provide learners with initial advice and guidance about the course content, and enrolment and confirm course start and end dates.
  • Be the point of contact for learners giving support.
  • Keep accurate records of attendance / absence forms to admin support staff.
  • Liaison with relevant Manager / Staff member any issues / queries or opportunities which may arise from the enrolment to induction process.
  • Promoting the inclusion and acceptance of all learners, celebrating diversity and equality.
  • Ensuring the implementation of equal opportunities.

Skills:

  • Ability to plan and prioritise own workload.
  • Ability to work in a team and with a wider audience.
  • Respect for and understanding of the Safeguarding, Equality and Diversity, Health and Safety and Data Protection of our learners.
  • Ability to motivate learners and help raise their self-esteem.

Hours: 9 a.m. – 5 p.m. Monday – Friday

Location: Hartlepool Head Office, remotely and other locations

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