Commercial Services Support Co-Ordinator
2 weeks ago
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We enable transformation. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business .
The Service Director is accountable for the delivery of service to our customers and the profitability of that service. The position is responsible for building and sustaining relationships with strategic partners and customers in addition to the given day to day general management challenges. The position will require frequent travel within region, and occasional travel beyond the region is expected. The role has full functional accountability for all aspects of customer service performance.
Consistent achievement of customer service performance targets
Productivity of the service organisation
Management of the Repair Centre organisation in Turkey
Management of the hardware and software service teams within the Distribution team
Organisation of the service business to meet customer and market requirements
Commercial development of the service business Strategy and action plans to increase market penetration and to enhance market position
Repair services
International projects in support of the global customer service strategy
Service P&L performance
Service business management essential. Possibly background in office equipment, medical, IT service or multi-vendor service
Experience of high level business-to-business relationship management
Leadership and team building experience
Fluent in English (essential) and another language (desirable)
Able to work confidently in a small close knit management team, with the respect of peers
Creative and flexible thinker
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
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