Service Delivery Co-ordinator
3 weeks ago
**Service Delivery Co-ordinator**
**Location: Basingstoke**
**Salary: £24,000 - £26,000**
My client based in Basingstoke is looking for a Service Delivery Co-ordinator to join their team. You will support and provision of all products sold to both existing and new customers while delivering exceptional customer service.
**Responsibilities**:
To ensure we are regularly communicating with clients while exceeding their expectations.
To effectively provision and communication the agreed solution delivery for various products.
Co-ordination of internal and external resource
Raising Purchase Orders and ordering materials to be sent to customers
Liaising with networks on provisioning orders
Raising or adding all aspects of the project billing to CRM
Ensure constant improvement of customer experience and Service Delivery knowledge.
Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
Develop, implement, and maintain procedures of best practices and standards.
Understand analysis reports and analysis of the team
**Person Specification**:
Positive can-do attitude
Strong customer service skills
Strong communication skills
Comprehensive industry knowledge
Great attention to detail
IT Literate
Decision making skills
Proven problem-solving attitude
Ability to coach others.
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