TikTok Shop

2 weeks ago

London, United Kingdom TikTok Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. As part of the GNE, the Global Moderation Service team is in charge of reviewing sellers, listings and content on TikTok Shop for policy compliance. We partner with the Governance teams to maintain a good ecosystem of global e-commerce.

We are actively seeking a skilled and detail-oriented professional to fill the role of Moderation Solutions Program Manager. As a key member of our team, you will leverage your background in product operations to enhance our operational processes within the fast-paced e-commerce landscape.

Responsibilities
1. Product Operations:
- Work closely with cross-functional partners ( policy, product management, data analytics, Algo, engineering) to identify, assess and resolve auto/human moderation related issues in our products, systems and processes;
- Manage queues and moderation platform configurations.

2. Project management:
- Lead strategic projects, develop plans, facilitate meetings, and manage project teams and resources.
- Serve as a liaison between Leadership and cross-functional teams, fostering collaboration.
- Proactively identify improvement opportunities to enhance project outcomes.

3. Continuous Improvement:
- Promote a culture of continuous improvement, encouraging innovation and best practices throughout the organization.
- Conduct training sessions to empower team members with the skills needed to adapt to evolving processes.

Qualifications

Minimum Qualifications
- Bachelor's Degree in Mathematics, business administration, or other relevant field, or equivalent industry experience;
- Proven experience in product operations and system optimization project management in the e-commerce industry;
- Carefully and thoroughly handle system configurations;
- Proactively identify improvement opportunities to enhance project outcomes.

Preferred Qualifications:
- Experience in the e-commerce moderation sector;
- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements;
- Critical thinking ability and good at problem-solving and SOP establishment;
- Self-motivated with a track record in stakeholder management, and able to thrive in an ambiguous working environment;
- Fluent in Mandarin Chinese, both written and spoken, in order to closely partner with internal and external stakeholders in China (tech/product/legal/sellers).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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