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Customer Excellence Officer

2 months ago

Essex, United Kingdom TPP Recruitment Full time €24,600 - €29,500

Work setting: Mostly remote with occasional visits to the office

Salary: Between £24,600 and £29,500 per annum

Contract: Permanent

Hours: Full-time (35 hours per week)

Location: Essex, UK

Are you used to providing exceptional administrative support and customer service? Do you have experience in developing and managing excellent stakeholder relationships? Do you enjoy working as part of a team as well as working proactively and independently?

TPP are recruiting a Customer Excellence Officer on behalf of our client, a well-established organisation committed to supporting providers and changing futures by offering a wide range of in-demand qualifications that empower learners.

The Role:

As a Customer Excellence Officer, you will be the first point of contact for customers, providing support and guidance from initial enquiries through to long-term assistance. Your role will be essential in ensuring that customers receive top-notch service, whether it’s through answering queries, processing learner registrations, or providing training on our processes.

Main responsibilities:

Addressing customer inquiries and coordinating with relevant teams within set timeframes to deliver effective solutions.

Assisting in the onboarding process of centre administrative staff by providing guidance on the correct procedures for registration, certification claims, and scheduling external assessments.

Establishing and maintaining strong working relationships with centre contacts.

Proactively engaging with partners and stakeholders to better understand their needs and offer tailored support.

Answering calls and replying to emails in an effectively and timely manner.

Overseeing learner registrations, achievements, and certification transactions, ensuring information is completed accurately and promptly across all product lines.

Managing applications for centre recognition and qualification approval in line with established protocols.

Conducting training sessions on our procedures during customer visits or within internal meetings.

Essential requirements:

Solid customer service and administrative skills.

Skilled in using databases, including in-house systems, and MS Office.

Excellent communication skills and ability to develop strong and lasting stakeholder relationships.

High attention to detail and time management skills.

Self-motivated, proactive and adaptable with a flexible work approach.

Strong decision-making skills to meet customer needs.

Confident communicator with a wide range of stakeholders.

Goal-oriented with the ability to prioritise effectively.

Understanding of customer account management.

Open to continuous learning and development.

Ability to work independently and meet deadlines.

Comfortable presenting to customers and colleagues.

Understanding of the Awarding Sector is a plus.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us