Application Support Analyst
3 weeks ago
Application Support Analyst Warrington (2 days remote)
Very competitive basic + on call bonus
ShortList Recruitment is looking for an experienced Application Support Analyst to join a software house based in Warrington. They require someone to provide 2nd and 3rd line support to external clients.
The Application Support Analyst will deliver a high level of customer service and be able to deliver technical support to non-technical end-user clients.
Experience with B2B client support
~ Detailed reporting and solving of unresolved issues via SQL.
~ SQL/MySQL
~ 2nd and 3rd line support
~ Support of our Amazon Web Services (infrastructure) platform
~ Awareness of DNS, AWS, cloud storage, SSLs, SFTP etc.
ITIL Foundation Certified
Knowledge of data security, access controls and user security.
Experience of supporting and developing SharePoint Applications
Understanding of release management and testing processes
Working knowledge of MS Office, SharePoint and Azure Dev Ops
Understanding of AWS
Experience with Linux, PowerShell and Python
The Application Support Analyst role will pay a very competitive basic salary with an additional £250 per week on-call bonus. The role is based in Daresbury, with 2 days remote working for standard work weeks and fully remote for on call weeks. You will also receive ongoing training and individual support and recognition to enable you to achieve progression goals.
The Application Support Analyst role is based in Warrington and is commutable from Manchester, Liverpool, Chester, Frodsham, North Wales, Wigan, Runcorn.
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