Service Desk Analyst
2 weeks ago
**Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, VMware, Virtualization, o365) - Permanent - Daresbury**
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client based in Daresbury.
**Location**: Daresbury (with some WFH)
**Salary**: £28,000 - £35,000 per annum D.O.E
**Skills/Requirements for the Service Desk Analyst**:
- Previous experience in a similar role
- Extensive Active Directory
- o365 experience
- Experience of working with remote monitoring tools
- Windows desktop support versions 8 and above
- Any experience of Windows Server is highly desirable
Start date is ASAP for the Service Desk Analyst
**The Service Desk Analyst will be responsible for**:
- Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
- Being the first point of contact on the Service Desk.
- New Starters and Leavers administration from the technical perspective
- Working to and within already agreed SLA’s and KPI’s
- Providing Application Support when needed
- Providing high levels of 1st and 2nd line call fix where possible
- Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
**Service Desk Analyst - (Service Desk, Active Directory, AD, Windows, Server, VMware, Virtualization, o365) - Permanent - Daresbury
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