1st Line Software Support Analyst
3 weeks ago
1st Line Software Support Analyst - Warrington
Keywords: Service Desk, 1st line support, Helpdesk support, customer service support
An IT Software Support Analyst is required for a well-established private health care compay with offices all over the UK. This is a 1st line service desk support role, so mínimal experience necessary just a keen interest in beginning a career in IT - Fulltraining is provided
Ideally you will have experience across the following:
- Experience working in either Customer Service or 1st Line IT Support.
- Knowledge of MS Office and Windows Operating System.
- Innovative with an ability to think outside of the box for customer service improvements.
- Strong written and Verbal communication.
- Organised with great time management skills.
- A team player and overall people person.
- Resilient and keen to learn
- Strong problem-solving skills.
Job Responsibilities:
- Responding to a triage of tickets using a methodical and logical approach.
- Responding to outbound calls and user queries.
- Providing effectively timely solutions.
- Ensuring high quality customer service is always provided.
They are looking for a team player who can hit the ground running, this role also allows for career progression into a more senior role.
They are looking to pay between 24-28K with an opportunity for hybrid working and a comprehensive benefits package
Keywords: IT Support/ Helpdesk/Support/Office 365/ Warrington/ 1st Line/ Customer Service
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