Software Technical Support Analyst
1 month ago
Software Support Analyst
Someone who’s used to working with clients, fixing any issues they may be having with software?
We’re recruiting for one of the biggest tech movers and shakers, not only in Macclesfield but worldwide. Their software platform is cutting edge and in serious demand at the moment thanks to the huge shift to online that the pandemic created.
If there’s an issue, you’ll be coordinating with engineers, account managers and whoever else necessary to get it resolved as quickly as possible.
User acceptance testing
Project based work such as creating technical documentation, training materials etc.
Replicating issues to share and discuss with the software development team
Lots of liaison with different internal teams including implementation, client success and engineering
Data analysis
We’re looking for someone with UAT and software support experience, the more technical the better.
You’ll be supported and given opportunities for self-learning as well as on the job learning. You’ll learn about Power BI, chatbots and UX/UI techs, the list goes on
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