Deskside Application Support Specialist

1 month ago

Watford Hertfordshire, United Kingdom Cognizant Full time

Job Description

Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Responsibilities

  • Responsible in using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s
  • To work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service.
  • Responsible to be a resource for the Project Ops team where required (hardware build /Testing/application support)
  • Responsible to Complete regular PCI Audits, being meticulous with details.
  • Responsible to update asset management information
  • Responsible to Assist with regular reviews of user’s access to the various systems at the tour and studios.
  • Assisting in system upgrades where necessary, lead on the testing for these upgrades, partnering with the business for user acceptance testing.
  • To have In-depth understanding of Business Processes & Requirements and effectively utilizing that knowledge for prioritization and timely resolution.
  • To assist with any data protection reviews or requests to remove data as instructed by our legal teams.
  • Responsible in Forming part of Service team that support priority issues and on an “on call” basis.

Essential Skills

  • Good working experience in a Deskside support or Application Support role.
  • Extensive experience in Systems, applications, Networking, Servers, Desktop, Monitoring, troubleshooting and end user support.
  • Experienced in investigating issues with complex transactional Point of Sale systems and resolving these issues.
  • Previous Knowledge and experience of Attractions ticketing systems desirable but not essential.
  • Previous Knowledge and experience of Retail POS, Retail Ecommerce and Warehouse Management and Inventory systems system desirable but not essential.
  • Experience with scripting languages.
  • Experience of working in PCI environment.
  • Extensive experience in administration of Cloud Environments (AWS, AZURE), Windows Servers, Virtualization technologies.

Preferred Experience:

  • Media experience preferred.

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

#J-18808-Ljbffr

  • Deskside Consultant

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Falconsmartit Full time

    Job Title: Deskside Consultant OR Deskside Specialist Job Type: Permanent (Onsite) Job Location: Watford, UK Role: Lead - Retail Breakfix + Desk Side + Service Management Job Description Retails Domain experience is a must. We are looking to onboard a person for Wickes who has the below skills: Retails Domain experience is a must. Has a sound...

  • Application Specialist

    1 month ago

    Watford, United Kingdom eFinancialCareers Full time

    **Applications Specialist** **Watford** **9 months initial contract role** **On-Site** You will have the opportunity to support the successful day to day operational running of the studio and providing the best technical support to ensure visitors to the studios have a seamless experience. **Key responsibilities and tasks**: - Using our helpdesk system...

  • Customer Support Coordinator

    5 days ago

    Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    This position would suit a candidate who has previous experience within customer service, that has good administration skills, and that is looking for an opportunity within a company that can offer them further opportunities to develop. £Office Based Providing excellent customer service on multiple platforms including telephone and email Taking a...

  • Technical Sales Support Specialist

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Michael Page (UK) Full time

    Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end...

  • Technical Sales Support Specialist IoT

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Michael Page (UK) Full time

    About Our Client Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we...

  • Application Support Engineer

    22 hours ago

    Stevenage, Hertfordshire, United Kingdom Russell Tobin Full time

    4 days ago Be among the first 25 applicants Direct message the job poster from Russell Tobin Senior Associate | Talent Acquisition Specialist | Connecting Companies with Exceptional Tech Professionals | Certified LinkedIn Recruiter Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLA ROLE SUMMARY We are...

  • Application Support Engineer

    2 days ago

    Stevenage, Hertfordshire, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Application Support Engineer - SC cleared +3 months ++on site in Stevenage +Inside IR35+£325 - £355 a day Skills: +Applications, End User Support. + Windows +SC clearance We are for looking someone with broad knowledge but not specialist in App support and infrastructure. SC clearance is essential for this role. The Support Engineer will: Provide...

  • Applications Support Engineer

    1 month ago

    Stevenage, Hertfordshire, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Application Support Engineer - SC cleared +Applications, End User Support. + Windows +We are for looking someone with broad knowledge but not specialist in App support and infrastructure. The Support Engineer will: Provide extensive end user support for Mechanical Design application for over 3000+ users. Be responsible for delivering support across 3 UK...

  • Applications Support Manager

    3 days ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Job Description Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring...

  • Application Support Manager

    24 hours ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application...

  • Application Support Manager

    1 day ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application...

  • Application Support Manager

    1 day ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application...

  • Application Support Manager

    20 hours ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application...

  • Application Support Manager

    1 day ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application...

  • Application Support Manager

    16 hours ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Job Description Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring...

  • Application Support Manager

    21 hours ago

    Hertfordshire, United Kingdom InterQuest Group Full time

    Our client is a global force, employing over 10,000 professionals worldwide. With strategic hubs in Hertfordshire and London, we are urgently on the hunt for an Application Support Manager to fortify our expanding team. This pivotal role demands accountability in supporting, maintaining, and elevating our business applications, ensuring seamless application...

  • Part-time Senior Administrator

    3 weeks ago

    Watford, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    Think Specialist Recruitment are pleased to be working with a Global organisation based within the Watford area. This leading organisation have an exciting opportunity for someone to join one of their teams as a Part-time Senior Admin Assistant, working on an ongoing temporary contract, within an exciting and dynamic team. This opportunity would suit...

  • SQL Application Support Engineer

    5 days ago

    Stevenage, Hertfordshire, United Kingdom Security Cleared Jobs Full time

    Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 per day Umbrella We are for looking someone with broad knowledge but not specialist in App support and infrastructure. Applications, End User Support. Responsible for the efficient operation and support of applications within the Mechanical Design Department. The...

  • SQL Application Support Engineer

    2 days ago

    Stevenage, Hertfordshire, United Kingdom Russell Tobin Full time

    Job Description Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLA We are for looking someone with broad knowledge but not specialist in App support and infrastructure. Applications, End User Support. Responsible for the efficient operation and support of applications within the Mechanical Design...

  • Application Support Engineer

    5 days ago

    Stevenage, Hertfordshire, United Kingdom Security Cleared Jobs Full time

    Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 per day Umbrella ROLE SUMMARY We are for looking someone with broad knowledge but not specialist in App support and infrastructure. Applications, End User Support. Responsible for the efficient operation and support of applications within the Mechanical Design...