Application Specialist

1 month ago


Watford, United Kingdom eFinancialCareers Full time

**Applications Specialist**

**Watford**

**9 months initial contract role**

**On-Site**

You will have the opportunity to support the successful day to day operational running of the studio and providing the best technical support to ensure visitors to the studios have a seamless experience.

**Key responsibilities and tasks**:

- Using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA's
- Complete regular PCI Audits, being meticulous with details
- Work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA's for service.
- Assist with any data protection reviews or requests to remove data as instructed by our legal teams

**Requirements**:

- Proven experience working in an Application Support role
- Experience of working in PCI environment
- Strong experience in as many of the following is highly desirable: Ticketing, Websites, eCommerce, Retail POS, Warehousing, CRM and Analytics.
- Previous Knowledge and experience of Retail Point of Sale / MS Dynamics POS system
- Previous Knowledge and experience of Gateway Ticketing System "Galaxy" Point of Sale system
- Some SQL Language/query skills
- Experience of maintaining and installing POS hardware



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