Application Support Engineer

4 weeks ago

Stevenage Hertfordshire, United Kingdom Security Cleared Jobs Full time
Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 per day Umbrella

ROLE SUMMARY

We are for looking someone with broad knowledge but not specialist in App support and infrastructure.

Applications, End User Support.

Responsible for the efficient operation and support of applications within the Mechanical Design Department.

Specializing in, identifying, and solving problems and advising users

DUTIES AND RESPONSIBILITIES:

The Support Engineer will:

Provide extensive end user support for Mechanical Design application for over 3000+ users.

Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.

Assist in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

Good knowledge of application/s support

Develop effective resolutions for user problems and system errors.

Adaptability to different personalities and levels of user knowledge.

Confidently be able to present complex subjects to different target audiences.

Good verbal and interpersonal communication skills.

Ability to work autonomously.

1st/2nd level operations experience with Application support team or service desk

Experience of working to SLA's

Problem determination skills

Self motivation

Ownership and management - Able to work alone on tasks once trained

Methodical - Common sense

Communication skills

Problem triage

Team player

Aptitude

Quick Learner

Professionalism

KEY SKILLS

Windows experience

Onsite availability

Working within a Support team environment

Sec Clearance

Must be willing to apply for DV Sec clearance if not already held

SQL Awareness

Analytical skills

Log analysis competency

Window 2016 server knowledge and above

Window OS skills - Strong

App Packages

VM's

Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat

Security Patching

Release management and Change management

Problem Management

Root Cause Analysis skills

Nice to Have But not Essential:

Windchill administration / implementation.

Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.

Implementation of Windchill 10.2 or above.

Administration of 10.2 and above.

Knowledge of deploying Creo Parametric/Office PDF workers.

Awareness of Creo Parametric / Creoview.

CREO Illustrate

Windows 10 OS / Windows Server OS – 2012 onwards.

Must have strong Windows OS administration knowledge.

Should have some basic knowledge of the following:

ESX VMWare.

ESX infrastructure.

ESX snapshots / restores.

Enterprise services.

Active Directory.

Certificate Services / certificate keystores.

IIS Web services.

Apache Tomcat

SQL

Some knowledge of MS SQL Server databases.

Knowledge of the use of SQL management studio.

Knowledge of SQL command language in order to perform queries and updates within SQL database.

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