Customer Relationship Manager

2 weeks ago

London, United Kingdom Jones Lang LaSalle Incorporated Full time

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsible for management and performance of all strategic sourcing and procurement related activities for specific client requirements across the portfolio under management (includes all service lines as required ).
Accountable for implementation of strategic client accounts and pursuits, procurement planning, RFP management, bid analysis and recommendations, liaison with client governance teams for Contract approvals, Savings reporting, documentation and compliance.
Manage team and stakeholders to ensure that scope of services/service level agreements are in place (collaboration with Account Manager, Facilities Managers, Operations Team and client contacts as appropriate) .
To ensure that all vendor details and files are complete and immediately updated with notified changes and actively monitor and document any changes required to the vendor contracts.
Review performance as outlined in the framework agreements.
Transformation activities are supported by the team including audits, reports and actions.
Gather knowledge on Market & Country intelligence, report information through the Knowledge Centre
Develop team and give Training / guidance / support on the Sourcing & Procurement Strategic Sourcing activities, ensure understanding in the tools, systems, regulations, country/ regional practices are available.
Ensure Policies and procedures on the accounts relate to the appropriate country operations and practices. Ensure Sourcing & Procurement Account Sourcing Managers develop and implement Sourcing plans for their client/country/region
Excellent numerical and commercial acumen
Strong written and verbal English language skills, additional WE language preferred/ required
Experience working with suppliers across the EMEA region
Hold a business management or related degree
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
We help our people thrive, grow meaningful careers and find a place where they belong. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

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