Customer Service Advisor

3 weeks ago

London, United Kingdom Morgan Sindall Property Services Full time

We are looking to recruit a Customer Service Advisor to join our team on our Waltham Forest Contract.

About the Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

  • Social Housing and Repair and Maintenance background.
  • Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
  • Competent in communicating with direct operatives, subcontractors, and residents.
  • Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
  • Planning knowledge of what works can be sequenced or can be undertaken concurrently.
  • Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
  • Good level of written English
  • Good computer skills
  • Good project management skills
  • Good communication skills e.g. ability to communicate with different stakeholders at different levels
  • Passionate about service delivery and customer satisfaction.

Benefits

  • 26 Days Holiday & Bank Hols
  • Enhanced Pension Plan
  • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
  • Life Assurance & Accident Cover
  • Share Save
  • Enhanced Maternity & Paternity Pay
  • Work Perks Discounts & Vouchers
  • Buy & Sell Holiday
  • Flexible Working & Flexible Bank Holidays
  • Cycle to Work
  • Volunteering (2 days paid)
  • Learning & Development Opportunities
  • Extensive Wellbeing Support, including EAP
  • Loyalty & Values Awards
  • Funded Professional Subscription
  • Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

#J-18808-Ljbffr

  • Service Advisor

    6 days ago

    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Customer Service Assistant

    1 week ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    2 days ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Advisor

    5 days ago

    London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...

  • Customer Service Advisor

    1 week ago

    London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. **Duties**: - Communicate with clients in person to address inquiries, resolve issues, and...

  • Advisor services

    2 days ago

    London, United Kingdom Nexus Jobs Limited Full time €25,000 - €30,000

    Customer Services Advisor - French Speaking Customer Services Advisor - French Speaking Our Client is looking to recruit a Customer Services Advisor with at least 2 to 3 years experience of working and managing customers on the telephone. The Company provides mobile roaming technology - so any experience in this arena would be a great asset. The...

  • Advisor services

    2 days ago

    London, United Kingdom Nexus Jobs Limited Full time €25,000 - €30,000

    Customer Services Advisor - French Speaking Customer Services Advisor - French Speaking Our Client is looking to recruit a Customer Services Advisor with at least 2 to 3 years experience of working and managing customers on the telephone. The Company provides mobile roaming technology - so any experience in this arena would be a great asset. The...

  • Customer Service Advisor

    7 days ago

    London, United Kingdom Recorra Limited Full time

    Job Title: Helpdesk Advisor Job Type: Full Time, Permanent 5 hours over 5 days per week including Saturdays. Recorra is a leading circular economy company, providing services for recycling, data destruction and office supplies in London and the South East. We are born environmentalists, formed by Friends of the Earth in 1988 and now operating as an...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom Grafton Recruitment Full time

    **Customer Service Advisor** Stratford Monday to Friday (Hybrid working 3 days in office, 2 days from home) 08:00 - 17:00 £25,000 - £30,000 **Overview**: Grafton UK is recruiting exclusively for a market-leading Logistics Company to source an enthusiastic Customer Service Advisor to join their fast-growing Customer service team in East London. **About the...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom LinkPoint Resources Ltd Full time

    **_Hybrid working: 2/3 days from Home per week (exc. First two weeks for training & September which is fully office based)_** **_£25,000 pro-rata for a 4-month FTC_** **Customer Service Advisor’s Core Duties** - Manage customer platform upgrades - Provide new platform walk throughs, resolve issues, and provide solutions - Identify customer needs and...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom Bridge Recruitment UK Ltd Full time

    Customer Service Advisor Location: SE London **Salary**: GBP26,000 - GBP28,000 per year Hours: Monday - Friday, 9am -5pm. (35 hours a week) Job type: Fixed term 12 months contract, full-time Overall summary of the Customer Service Advisor: - To provide efficient and effective support to the Operations Manager and Senior Operations Officer - To carry out...

  • Customer Service Advisor

    1 month ago

    Broad Green, Greater London, United Kingdom ARC Recruits Full time

    Bodyshop Customer Service AdvisorTalented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre.Responsibilities of a Bodyshop Customer Service AdvisorWork efficiently in a fast-paced accident repair centreDealing with customer...

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for five Customer Service Advisor to work for a leading luxury brand. The role holders will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible...

  • Customer Service Advisor

    7 days ago

    London, United Kingdom Julie Rose Recruitment Full time

    Julie Rose Recruitment are seeking a Customer Service Advisor to join their client in Bromley within the Household department. This role is an entry level opportunity for an ambitious college or university leaver with a keen interest in insurance. Full training will be provided. The successful candidate will be responsible for taking calls from new and...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom TL Motors Full time

    Working in this critical customer facing role, our Service Advisors have both sales and service responsibilities. They are the first point of contact for our customers so it’s vital they provide a welcoming experience. For this role we’re ideally looking for an experienced Customer Advisor within the Automotive industry. Our Customer Advisors typically...

  • Customer Service Advisor

    2 months ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Customer Service Advisor** to join their business based out of their **Toyota Bromley** Dealership. As a **Customer Service** **Advisor**, you will take inbound as well as make outbound calls to book in customer's yearly **MOT** or **Service**, while on the phone you will also speak to...

  • Customer Service Advisor

    1 month ago

    London, United Kingdom Bridge Recruitment UK Limited Full time

    **Customer Service Advisor** **Location: SE London** **Salary: £26,000 - £28,000 per year** **Hours: Monday - Friday, 9am -5pm. (35 hours a week)** **Job type: Fixed term 12 months contract, full-time** **Overall summary of the Customer Service Advisor**: - To provide efficient and effective support to the Operations Manager and Senior Operations...

  • Customer Service Advisor

    22 hours ago

    London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity for a **Customer Service Advisor** on either a** full time, permanent** **basis**based in **Ealing Gateway,** **London. **In return you will receive a competitive salary of circa **£24,400 per annum.** - Do you have demonstrable experience in customer service?- Do you have experience using IT systems?- Do you have...

  • Advisor services

    3 days ago

    London, United Kingdom The Hyde Group Full time €24,000

    Customer Services Advisor (Temp to Perm) - Immediate Start! 35 hours per week, Monday to Friday 9:00 am to 5:00 pm 13 Weeks temporary with a view to going permanent Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise...

  • Advisor services

    4 days ago

    London, United Kingdom The Hyde Group Full time €24,000

    Customer Services Advisor (Temp to Perm) - Immediate Start! 35 hours per week, Monday to Friday 9:00 am to 5:00 pm 13 Weeks temporary with a view to going permanent Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise...