Service Desk Analyst

4 weeks ago

London, United Kingdom LexisNexis Risk Solutions Full time

Would you like to provide first-class guidance and support to the companies Users?

 

About the Business

 

LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below,

 

About our Team

 

The team consists of 6 Service Desk Analysts who are based at Sutton, Greater London office.

 

About the Role

 

As a Technical Support Specialist II, you will provide advanced technical assistance to resolve complex IT issues. Your role involves troubleshooting, analyzing, and resolving software and hardware problems to ensure seamless operations for end users. You will also contribute to the development and maintenance of support documentation.

 

Responsibilities

 

  • Assisting users with diagnostics and troubleshooting through tool use and verbal guidance.
  • Engaging in Service Desk activities including End User Support, Integration Monitoring, and Ticket Status
  • Supporting processes related to end-user experience such as ID creation, distribution, passwords resets, and authorization of product


Requirements

 

  • Possess excellent communication and customer service skills.
  • Experience in a Level 1 Support role, working with Windows & Mac OS in a remote support scenario
  • Experience of MS Windows 10 & 11 & Office 365 desktop administration
  • Experience with Virtualisation (Citrix) and Virtual Desktop support
  • Experience with Troubleshooting Outlook, including problems connecting to Exchange/Office 365
    Connecting via a VPN, using multifactor authentication
  • Experience of ITSM software, such as TOPdesk, Service Now, Remedy, Supporting mobile device (iOS, Android, Windows) in a managed enterprise environment
  • Experience of Supporting macOS productivity applications i.e. Adobe Creative Suite/Creative Cloud, Microsoft Office etc, (Azure) Active Directory administration and Windows networking


Learn more about the LexisNexis Risk team and how we work here
#LI-MH1

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

#J-18808-Ljbffr

  • Service Desk Analyst

    2 months ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Analyst** Are you a Service Desk Analyst looking for your next exciting opportunity? This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Analyst to join their growing team, based in Tower bridge, London. As the Service Desk Analyst, you will be responding to any escalated...

  • Service Desk Analyst

    2 months ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to:W - Provide...

  • Service Desk Analyst

    9 hours ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to:W - Provide...

  • Service Desk Analyst

    2 weeks ago

    London, United Kingdom Peabody Full time

    Here at **Peabody**, we have an opportunity for a **Service Desk Analyst** - 12 months FTC on a Temporary basis at our Westminster Bridge Road in South East London. **About the Service Desk Analyst** **role**: As a Director of Transformation you will lead the development and implementation of the Group Strategy and transformation plan to successfully...

  • IT Service Desk Analyst

    2 weeks ago

    London, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an enthusiastic IT Service Desk Analyst?** **Looking for a new challenge?** We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst. The role offers a challenging new environment as well as hybrid work from home policy; being able to work from home...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom Henderson Scott Full time

    **Service Desk Analyst - Hybrid** **£25,000 - £30,000** Henderson Scott are currently recruiting for a Service Desk Analyst based in North London on a Hybrid basis to join their busy Service Desk Team. **Responsibilities** As a member of the Service Desk team, you will give top-notch assistance in a rapidly expanding, high-pressure setting. You'll be...

  • IT Service Desk Analyst

    2 weeks ago

    City of London, Greater London, United Kingdom The Fortune Group (Recruitment) Limited Full time

    The Fortune Group our recruiting for an IT Service Desk Analyst working in a hybrid role with a South West London office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Suitable IT Service Desk Analyst will be technically competent with the ability to liaise with high level clients and able to work...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom Tria Recruitment Full time

    **Service Desk Analyst / 1st and 2nd Line Support / IT Technician** **London (3 days a week onsite)** **£200 - £240 a day Inside IR35** **3 Month contract** Are you an IT Technician / Service Desk Analyst who wants to join a long-standing Global organisation on a 3 month contract supporting 900+ users? The primary functions of the IT Support role will...

  • Service Desk Analyst

    2 months ago

    London, United Kingdom Tria Recruitment Full time

    **Service Desk Analyst / 1st and 2nd Line Support / IT Technician** **London (3 days a week onsite)** **£200 - £240 a day Inside IR35** **3 Month contract** Are you an IT Technician / Service Desk Analyst who wants to join a long-standing Global organisation on a 3 month contract supporting 900+ users? The primary functions of the IT Support role will...

  • Senior Service Desk Analyst

    4 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryHave you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you�re passionate about technology and ready to lead a high performing team, this could be your next move.At FCDO Services, we...

  • Service Desk Analyst

    2 weeks ago

    London, United Kingdom Jonothan Bosworth Full time

    **Service Desk Analyst | London | up to circa £29,000** We are currently looking for 1st | 2nd Line **Service Desk Analysts** to be based in our clients’ London office. Currently working 3 days in the office 2 days from home. Our client is an award winning, friendly & progressive service provider with locations in the USA, UK & Asia. **THE...

  • IT Service Desk Analyst

    2 weeks ago

    South West London, South East, United Kingdom The Fortune Group (Recruitment) Limited Full time

    The Fortune Group our recruiting for an IT Service Desk Analyst working in a hybrid role with a South West London office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Suitable IT Service Desk Analyst will be technically competent with the ability to liaise with high level clients and able to work...

  • IT Service Desk Analyst

    7 days ago

    London, United Kingdom Tech Pursuit Full time

    **Service Desk Analyst (1st Line) - 3 month contract - Day rate - Immediate start** We have an exciting opportunity for a Service Desk Analyst to join a leading retail company. This will be a 3 month contract, paying a competitve day rate and the company want an immediate start. **What you will be doing**: - Administer mobile telephones, landline...

  • Service Desk Analyst

    3 weeks ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...

  • Service Desk Analyst

    2 months ago

    London, United Kingdom Computappoint Full time

    **IT Service Desk Analyst | Azure, O365, ServiceNow | Permanent | £45k + benefits and bonuses** **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model (3 - 4 days per week onsite)** A leading financial organisation are looking to hire a Senior IT Service Desk Analyst, who will be responsible for providing 1 st and 2...

  • Service Desk Support Analyst

    2 weeks ago

    London, United Kingdom Ryder Reid Full time

    Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their London office. The Service Desk Analyst will be responsible for providing premium call centre and email support with application related issues and requests. The general duties of the...

  • Service Desk Analyst

    3 weeks ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work. As an IT Service Desk support analyst, you...

  • Service Desk Analyst

    3 weeks ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work. As an IT Service Desk support analyst, you...

  • Service Desk Analyst

    2 months ago

    London, United Kingdom McGregor Boyall Full time

    **Service Desk Analyst - iPhone, IOS, Laptops, Apple Business Manager, Workspace One** **Permanent role** **£33k to £45k per annum** **Onsite role** **Sponsorship - NOT AVAILABLE** **The company** A Global level law firm **The role** As a Desktop Support Analyst, you will provide essential support to the global business, acting as a point of triage...

  • Service Desk Analyst

    3 weeks ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...