Service Desk Analyst, Helpdesk Analyst, 1st Line Support

First Line IT Support/ 1st Line Support Type: Permanent 1st Line Support/IT Support opportunity to develop or start your career for an industry leading global organisation. Providing technical support for users the UK and Ireland. This is a great opportunity to join a well-established organisation who can offer amazing IT experience and development. They...

**1st/2nd Line Support Analyst** **North London** **£33,500** - Maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk. - Respond to Service Desk phone calls/tickets as needed, focusing on 2nd line tickets and activities, and taking on tickets escalated by the 1st line...

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for...

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for...

Junior IT Service Desk Analyst / Junior IT Helpdesk Engineer - ServiceNow, Ticket Management, AD/GPo/AzureAD, O365, MS OneDrive, MS Teams, Wireless Network Connections, Mobile Devices, IT Customer Service (Internal Users). Permanent, South East London (3Days per week onsite, 2 days remote). £23k - £25k+ Benefits Junior IT Service Desk Analyst / Junior IT...

**1st Line Support Analyst** **London - Hybrid working** **£29,000 - £31,000** **Experience** - Knowledge of ITIL V2/V3 basics - Experience of providing customer-focused and effective IT Help/Service Desk and 1st level IT support services, including hardware/software installation, support and configuration. - An understanding of network architecture and...

Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf. 1st Line Support Analyst - City of London Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its...

**1st line Support / Service Desk Analyst Temp / Contract - min 3 months London / Hybrid** - VOIP, Active Directory / O365 _ 1st line Support / Service Desk Analysts are required by prestigious London based retail organisation. The offices are based in the West End of London and they are offering hydrid or 100% office working. Either a Fixed Term contract,...

**IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to:W - Provide...

**1st Line Support Analyst** Are you an 1st Line Support Analyst looking for your next exciting opportunity? Perhaps the accountancy industry intrigues you? This London-based accountancy firm is looking to invest in a talented 1st Line Support Analyst to join their growing team, based in Bank, London. As the 1st Line Support Analyst, you will be...

**Job title**: IT Service Desk Analyst **Contract**: Permanent **Salary**:£40,000 + Benefits **Location**:Hybrid based in The City of London We are currently working with a law firm who are currently looking to bring in an IT Service Desk Analyst to support their lawyers. They are bringing someone in on a permanent basis who is passionate, keen to learn and...

Technical Support Analyst – Trading Systems – FIX – 1st Line Technical Support Analyst – Trading Systems – FIX – 1 st Line Technical Support Analyst is required to join our Financial Services client to provide 1 st line support to key trading applications. Based in London (full time in the office), this is a permanent position, offering a...

1st Line Support Analyst - Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team on a permanent basis. You will provide best-in-class IT Support face to face and over the telephone to users across the Company, both in the UK and abroad. This includes they’re online and mobile applications. You will be...

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and...

1st Line Support Analyst-Inside IR35-Onsite - Providing 1st line support to ICT's customers in accordance to agreed service levels and performance standards. 1st line support covers incidents, queries and service requests. 1st Line Support Analysts are rotated from time to time across the followingthree teams: - TechBar, providing face to face support to...

A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution...

A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.   Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to...

A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.   Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to...

**1st Line Support - St Ives - Cambridgeshire - to £25k - Hybrid working, some days from home** Our MSP client is looking for a 1st Line Support Analyst to join their expanding team to provide Technical IT Support to both internal and external customers. You will be responsible for: - Providing internal technical support for our clients systems including...

Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users. This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience. Job Responsibilities: • Provide initial 1st line technical...