Service Desk Analyst

1 month ago

London, United Kingdom Venn Group Full time
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.
 

Duties and Responsibilities:

• Be the first point of contact in resolving 1st and 2nd line support calls

• Ensure users are informed of progress at agreed intervals

• Own and handle incidents / problems with various teams through to resolution

• Support Senior Analysts on the production of service management information for senior management

• Assist with project work where needed
• Provide cover to the business from 07:00 – 19:00 on a shift basis
• Provide on-call support from 19:00 – 07:00 weekdays and 24hr on weekends. On a rotational basis
 
Essential:
• Experience working with ServiceNow
• Prior experience working within a 1st/2nd line Desktop Support role
• Knowledge of Windows 10 or equivalent
• Knowledge of Microsoft Office 2016 including Outlook
• Understanding of Microsoft Active Directory
• Experience of configuring mobile devices e.g. iOS and Android
• Ability to use helpdesk management tools to log/monitor/close client problems/requests
• Experience of working in high-pressure environments
• Ability to identify, isolate and resolve IT problems / requests
 

Advantageous:

• Familiarity with Microsoft Certificate Services and E-mail Encryption

• Understanding of Microsoft Systems Centre Configuration Manager

• Basic understanding of LAN technologies

 

Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities:
• Excellent interpersonal skills
• Highly motivated with a passion for technology and a can-do attitude
• Organised individual who is a good communicator and can discuss technical subjects in layman terms
• Always maintains a calm, professional manner
• Self-motivated with the ability to learn ‘on the fly’, demonstrating a willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team, circulate important information and contribute to team discussion
• Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers against them
 
To discuss further, please contact the Financial Services team at Venn Group.


  • Service Desk Analyst

    4 weeks ago

    London, United Kingdom Understanding Recruitment Full time

    **Service Desk Analyst** Are you a Service Desk Analyst looking for your next exciting opportunity? This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Analyst to join their growing team, based in Tower bridge, London. As the Service Desk Analyst, you will be responding to any escalated...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom Jonathan Lee Recruitment Full time

    **IT Support Analyst** **Salary - £20,000 - £25,000** **Located - Southwest London** **IT Support, 1st Line, Windows, Office 365, Exchange** This fantastic company, based in South West London requires an experienced Service Desk Analyst to join the team for a new permanent position. As the Service Desk Analyst, you will be required to:W - Provide...

  • Service Desk Analyst

    4 weeks ago

    London, United Kingdom Tria Recruitment Full time

    **Service Desk Analyst / 1st and 2nd Line Support / IT Technician** **London (3 days a week onsite)** **£200 - £240 a day Inside IR35** **3 Month contract** Are you an IT Technician / Service Desk Analyst who wants to join a long-standing Global organisation on a 3 month contract supporting 900+ users? The primary functions of the IT Support role will...

  • Service Desk Analyst

    4 weeks ago

    London, United Kingdom Tria Recruitment Full time

    **Service Desk Analyst / 1st and 2nd Line Support / IT Technician** **London (3 days a week onsite)** **£200 - £240 a day Inside IR35** **3 Month contract** Are you an IT Technician / Service Desk Analyst who wants to join a long-standing Global organisation on a 3 month contract supporting 900+ users? The primary functions of the IT Support role will...

  • Senior Service Desk Analyst

    2 weeks ago

    London, United Kingdom UK Civil Service Full time

    Job summaryHave you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you�re passionate about technology and ready to lead a high performing team, this could be your next move.At FCDO Services, we...

  • IT Service Desk Analyst

    1 day ago

    South West London, South East, United Kingdom The Fortune Group (Recruitment) Limited Full time

    The Fortune Group our recruiting for an IT Service Desk Analyst working in a hybrid role with a South West London office.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Suitable IT Service Desk Analyst will be technically competent with the ability to liaise with high level clients and able to work...

  • Service Desk Analyst

    4 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...

  • Service Desk Support Analyst

    3 days ago

    London, United Kingdom Ryder Reid Full time

    Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, global law firm clients on a permanent basis at their London office. The Service Desk Analyst will be responsible for providing premium call centre and email support with application related issues and requests. The general duties of the...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom Computappoint Full time

    **IT Service Desk Analyst | Azure, O365, ServiceNow | Permanent | £45k + benefits and bonuses** **Skills: Azure, O365, Windows, MS Office, Active Directory, ServiceNow, Hybrid working model (3 - 4 days per week onsite)** A leading financial organisation are looking to hire a Senior IT Service Desk Analyst, who will be responsible for providing 1 st and 2...

  • Service Desk Analyst

    3 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work. As an IT Service Desk support analyst, you...

  • Service Desk Analyst

    4 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work. As an IT Service Desk support analyst, you...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom McGregor Boyall Full time

    **Service Desk Analyst - iPhone, IOS, Laptops, Apple Business Manager, Workspace One** **Permanent role** **£33k to £45k per annum** **Onsite role** **Sponsorship - NOT AVAILABLE** **The company** A Global level law firm **The role** As a Desktop Support Analyst, you will provide essential support to the global business, acting as a point of triage...

  • Service Desk Analyst

    5 days ago

    london, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.To thrive in this vibrant, creative environment it is essential that you bring...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.To thrive in this vibrant, creative environment it is essential that you bring...

  • Service Desk Analyst

    3 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Job Description Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London. To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work. As an IT Service Desk...

  • Service Desk Analyst

    6 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...

  • Service Desk Analyst

    3 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...

  • Service Desk Analyst

    5 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...

  • Service Desk Analyst

    6 days ago

    London, United Kingdom Refreshing Recruitment Ltd Full time

    Seeking a 1st / 2nd line, IT Service Desk support analyst to join one of the UK’s preeminent international Architectural practices, based in Central London.To thrive in this vibrant, creative environment it is essential that you bring excellent interpersonal skills and a demonstrable enthusiasm to your work.As an IT Service Desk support analyst, you will...