Technical Support Engineer

3 weeks ago


London, United Kingdom Braze Inc. Full time

WHAT YOU'LL DO

The Braze platform is a sophisticated and powerful marketing tool. As a Technical Support Engineer you will be challenged with investigating and resolving complex customer issues escalated by Braze’s Technical Support, Customer Success, and Onboarding teams.

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and product features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

WHO YOU ARE People say you’re a great communicator and top-tier problem solver You look for every opportunity to make things better and you’re all about the team. You get a thrill from helping customers and you know that even though the job isn’t easy, you’re making a difference each and every day. You’re naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

  • BS in Computer Science (or comparable bootcamp or professional experience)
  • 2-3 years of web and/or mobile application development experience
  • Expertise in Ruby on Rails, JavaScript, Swift/Objective-C, or Java
  • Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)
  • Excellent communication skills
  • Ability to be part of an “on call” after-hours rotation team
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Bonus:
    • Experience in React, MongoDB, and/or distributed systems
#J-18808-Ljbffr

  • London, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Support Engineer (Electrical Engineering)** £45,000 - £55,000 + Training + 10% Bonus + Full Benefits Package Fully Remote - Ideally living locally to London Are you from an Electrical Engineering background, looking to join a global, market leader in an autonomous and flexible role with scope to progress your career? The role will see you...

  • HVAC Engineer

    5 days ago


    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • HVAC Engineer

    Found in: Whatjobs ES C2 - 6 days ago


    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking)(MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS)A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling products....


  • London, United Kingdom GTS INTERNATIONAL LTD Full time

    **Technical Support Engineer** GTS Transportation is currently seeking a Technical Support Engineer on behalf of a leading global provider of rail signalling and communication products. Technical Support Engineer Key responsibilities include: - Providing technical support to the Operator's production, performance, and technical teams - Investigating rolling...


  • London, United Kingdom ABL Recruitment Full time

    Role: Support Engineer Expected duration: 6 months (May extend) Start: ASAP Working hours: 5AM to 1PM Office Location: London Pay rate: £165.00 - £200.00 Our client is a global technology leader. They are looking for a support engineer to support their robotics team. **Responsibilities**: - Drive Collaboration with Support, Software, Hardware, and...


  • London, United Kingdom Connected IT Full time

    Technical Support Engineer/ IT Support Engineer We have an excellent contract opportunity available for a Technical Support Engineer to join our multi-national client with offices in London. Your day to day tasks will consist of working through a backlog of incidents at 1st/2nd line support level resolution, including laptops deployment when...

  • Technical Support

    2 weeks ago


    South West London, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support / CAD Executive (Engineering Industry) £26,000 + Excellent Training + Career Progression Office Based, Commutable from Bristol, Avonmouth, Filton, Patchway, Portishead and surrounding areas Are you comfortable with speaking to customers on a day to day basis looking to be heavily invested in whilst working for an Engineering company where...


  • London, United Kingdom Solarwatt Full time

    Do you have extensive technical experience working in a technical support engineer’s role in the UK solar PV industry , with a good knowledge of solar panels, inverters, mounting systems and storage systems ? This is an exciting opportunity to join one of the pioneers in renewable energy who have been providing premium quality, solar PV products &...


  • London, United Kingdom Focus Resourcing Full time

    As one of the leading forecasting service companies in the energy industry my client is looking to recruit a motivated Technical Support Engineer to help us redesign and improve our internal and external systems. **Salary**: £32000 - £35000 Location: Initially based by Waterloo The Role: As a Technical Support Engineer, you will: - Work in close...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Sector £70 to £115,000 PA + Quality Benefits Our client is a world leader in the energy, chemicals, and petroleum insurance sector, providing risk engineering services across the globe, for clients in all hazardous segments, from oil & gas exploration and production, through mid-stream, refining to downstream petrochemicals. The business is...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services extend...

  • Technical Support Engineer

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom TEKsystems Full time

    TEKsystems are currently working with a global fashion retailer for a Tech Support Engineer to join their team on a year long contract. They are looking for someone to be fully onsite in their London office to help them with an office move, as well as supporting facing customers. No Sponsership is offered with this role. Description: •Provide...


  • City of London, Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client, a global thought leader in robotics technology, is currently hiring for a Technical Support Engineer join their team in London. You will be required to respond to and troubleshoot technical issues whilst maintaining a high level of customer satisfaction and retention. Responsibilities: Respond to inbound enquiries and troubleshoot technical...

  • Software Support Engineer/technical Support Engineer

    Found in: Jooble UK C2 - 2 days ago


    London, United Kingdom Synetec Full time

    The Company Synetec is a small yet prestigious software house dedicated to delivering top-notch solutions to our clients. With a focus on innovation and excellence, we pride ourselves on our dynamic team and commitment to providing exceptional support to our customers. We are seeking a motivated and eager-to-learn individual to join our dynamic team as...


  • London, United Kingdom Synetec Full time

    The Company Synetec is a small yet prestigious software house dedicated to delivering top-notch solutions to our clients. With a focus on innovation and excellence, we pride ourselves on our dynamic team and commitment to providing exceptional support to our customers. We are seeking a motivated and eager-to-learn individual to join our dynamic team as...

  • Senior Technical Support Engineer

    Found in: Talent UK C2 - 6 days ago


    London, United Kingdom Sumo Logic Full time

    Senior Technical Success Engineer About the Job At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you...

  • Technical Support Engineer

    Found in: Jooble UK C2 - 3 weeks ago


    London, United Kingdom GFO-X Full time

    Trade Support Engineer – London, UK "Global Futures and Options Ltd (GFO-X)”, a UK FCA-authorised and regulated MTF, is seeking a Trade Support Engineer. GFO-X is the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. GFO-X has partnered with LCH SA which will offer clearing of Bitcoin index futures and...


  • London, United Kingdom GFO-X Full time

    Trade Support Engineer – London, UK "Global Futures and Options Ltd (GFO-X)”, a UK FCA-authorised and regulated MTF, is seeking a Trade Support Engineer. GFO-X is the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. GFO-X has partnered with LCH SA which will offer clearing of Bitcoin index futures and...


  • London, United Kingdom Solarwatt Full time

    Do you have extensive senior technical experience working in the UK solar PV industry , with a good knowledge of solar panels, inverters, mounting systems and storage systems ? This is an exciting opportunity to join one of the pioneers in renewable energy who have been providing premium quality, solar PV products & solutions for the last 30 years. At...