Technical Support Engineer
3 weeks ago
As one of the leading forecasting service companies in the energy industry my client is looking to recruit a motivated Technical Support Engineer to help us redesign and improve our internal and external systems.
**Salary**: £32000 - £35000
Location: Initially based by Waterloo
The Role:
As a Technical Support Engineer, you will:
- Work in close co-operation with the Forecasting Teams to ensure the delivery of our forecasts and services to clients using a variety of delivery methods in a variety of formats
- Support the design, build, install and maintenance of client systems both on premises and within AWS to deliver reliable, time critical services.
- Provide all levels of customer support as the need arises. This will involve interacting with customers both remotely and in person either in our office or directly at their place of business in order to assist with Customer Support queries and trouble shooting
The Person
- Able to effectively communicate with internal / external clients using a number of mediums.
- Able to work within a mixed technical, non-technically skilled team across different offices and time zones
- Basic familiarity with C# or related OO language
- Proven ability of working with Ticketing/reporting systems, and alert systems
- Basic familiarity of core Networking concepts (DHCP, DNS)
Additional desirable attributes
- Managing and configuring Windows Server and Windows 10
- IIS configuration
- AWS - Specifically EC2, EBS, Cloud Watch, S3, Route 53
- Microsoft SQL Server administration
- Experience with software Product Testing
- End user Helpdesk Experience
- FTP - Systems and protocols
- M365 Administration
- NAGIOS and other monitoring systems
- Scripting knowledge and experience - ideally: PowerShell, Batch, Bash, Python
- Experience using VMWare
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