Technical Support Engineer

1 month ago


City of London Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

Our client, a global thought leader in robotics technology, is currently hiring for a Technical Support Engineer join their team in London.

You will be required to respond to and troubleshoot technical issues whilst maintaining a high level of customer satisfaction and retention.

Responsibilities:

  • Respond to inbound enquiries and troubleshoot technical issues raised via email, telephone and live chat
  • Trying to resolve hardware issues in the first instance however if unable to then refer repairs to the outsourced service partner
  • Taking ownership of difficult customer problems and seeing them through to resolution
  • Working closely with field technical engineers
  • Correlation Analysis - identifying patterns
  • Maintain an excellent Customer Satisfaction score while aiming to resolve issues in a timely manner

Requirements:

  • Minimum of 2 years customer service or technical support experience ideally with high-tech products
  • Excellent telephone manner as well as written communication skills
  • Confident dealing with customers, even in difficult circumstances
  • Knowledge of Help Desk software such as Zendesk, Hubspot Service Desk or Freshdesk
  • German or French language skills would be an advantage but is not a requirement

This is a full time, permanent employed position, which is based in their office in Kings Cross, London.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.

#J-18808-Ljbffr

  • Stockport, Greater Manchester, United Kingdom The Engineer Full time

    Based at Southside, Bredbury but some flexibility to travel/work at other sites Job Type: Full time, Permanent NIBE is a global group that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. This allows our clients to reduce their energy consumption and their impact on the environment. NIBE...


  • Stockport, Greater Manchester, United Kingdom HSB Technical Full time

    Position: Technical Support Engineer Job ID: 2190/43 Location: Manchester Rate/Salary: To Be Confirmed Upon Application (Good Salary) Type: Permanent, Full Time Benefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLE HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a...


  • Stockport, Greater Manchester, United Kingdom HSB Technical Full time

    Position: Technical Support Engineer Job ID: 2190/43 Location: Manchester Rate/Salary: To Be Confirmed Upon Application (Good Salary) Type: Permanent, Full Time Benefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLE HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a...


  • Stockport, Greater Manchester, United Kingdom HSB Technical Full time

    Position: Technical Support Engineer Job ID: 2190/43 Location: Manchester Rate/Salary: To Be Confirmed Upon Application (Good Salary) Type: Permanent, Full Time Benefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLE HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a...


  • City of London, Greater London, United Kingdom james joseph associates Full time

    Our client is a leading and long-established Fintech that counts the world s leading Investment Banks and Hedge Funds among their clients. The organisation is continuing to grow and as a consequence there is the need to hire an additional entry level Technical Application Support Engineer. You will be offered extensive support and training with the...


  • City of London, United Kingdom James Joseph Associates Limited Full time

    Our client is a leading and long-established Fintech that counts the worlds leading Investment Banks and Hedge Funds among their clients.The organisation is continuing to grow and as a consequence there is the need to hire an additional entry level Technical Application Support Engineer. You will be offered extensive support and training with the opportunity...


  • City of London, Greater London, United Kingdom james joseph associates Full time

    Our client is a leading and long-established Fintech that counts the world s leading Investment Banks and Hedge Funds among their clients. The organisation is continuing to grow and as a consequence there is the need to hire an additional entry level Technical Application Support Engineer. You will be offered extensive support and training with the...


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    **Graduate Technical Support Engineer (Electrical)** £32,000 - £36,000 + Full Training + Progression + Bonuses + Pension + Benefits South East London (Commutable from: Dartford, Orpington, Bromley, Sidcup, and Sevenoaks) Are you a recently qualified Electrical Engineer, looking for a hands on role with the opportunity to develop into a technical specialist...

  • HVAC Engineer

    3 weeks ago


    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • HVAC Engineer

    3 weeks ago


    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking)(MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS)A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling products....


  • City of London, Greater London, United Kingdom Rahvolt New Energy Full time

    Position: Pre-Sales Technical Engineer Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Join Our Dynamic Team: We are seeking a skilled and enthusiastic Pre-Sales Technical Engineer to join our innovative team. If you have a passion for renewable energy and...


  • Greater London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London)A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting customers...


  • Greater London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London)A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting customers...


  • Greater London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London) A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting...


  • Greater London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London)Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our...


  • Greater London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London)A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting customers...


  • London, United Kingdom The Engineer Full time

    HIU Service Engineer / Plumbing and Heating Engineer As a HIU Service Engineer, you will be required to service and repair various types of HIUs. This includes the commissioning of heating circuits, setting up Domestic Hot Water for resident use, application of efficiency settings and the ability to carry out first time repairs. At Elevate, our core values...


  • City of London, Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client, a global thought leader in robotics technology, is currently hiring for a Hardware Technical Support Specialist join their team in London. You will be required to respond to and troubleshoot technical issues whilst maintaining a high level of customer satisfaction and retention. Responsibilities: Respond to inbound enquiries and troubleshoot...


  • City of London, Greater London, United Kingdom H&R Talent Full time

    A Digital Engagement Platform located in Central London is seeking a Technical Services Engineer to be part of their team on a permanent basis. The company is a world leader in providing secure engagement technologies, giving their customers the opportunity to connect with their audience via modern and effective digital channels. Through their Digital...


  • Stockport, Greater Manchester, United Kingdom HSB Technical Full time

    Position: Technical Support Engineer Job ID: 2190/43 Location: Manchester Rate/Salary: To Be Confirmed Upon Application (Good Salary) Type: Permanent, Full Time Benefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLE HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We...