Software Support Engineer/technical Support Engineer
2 weeks ago
The Company Synetec is a small yet prestigious software house dedicated to delivering top-notch solutions to our clients. With a focus on innovation and excellence, we pride ourselves on our dynamic team and commitment to providing exceptional support to our customers.
We are seeking a motivated and eager-to-learn individual to join our dynamic team as a Technical Support Engineer. In this role, you will be responsible for providing high-level technical support to resolve customer issues, contribute to improving our product offerings, and enhance user experience. The ideal candidate will have a background in software development, with practical experience in C#, Angular, and SQL.
Bachelor’s degree in Computer Science, Engineering, or related field.
# Strong understanding of software development principles and methodologies.
# Proficiency in C#, Angular, SQL and Python.
# Provide technical support to customers by troubleshooting and resolving software issues promptly and effectively.
# Assist in the testing and validation of software updates and new features to ensure they meet quality standards.
# Assist in training and onboarding new support team members as needed.
Company Performance Bonus
Flexible working hours from a combination of home and office. Currently 1 or 2 days per week in office
Up-skilling/training opportunities
Private healthcare after 12 months
Generous leave allowance of 23 days as well as all working days off between Christmas and New Year’s Day
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