Technical Support Engineer

3 weeks ago


London, United Kingdom TEKsystems Full time

TEKsystems are currently working with a global fashion retailer for a Tech Support Engineer to join their team on a year long contract. They are looking for someone to be fully onsite in their London office to help them with an office move, as well as supporting facing customers.

No Sponsership is offered with this role.

Description:

•Provide technical assistance when required in Technology Lounge space in office.

•Provide prompt support for leadership meetings and town hall meeting.

•Prioritize emerging issues from meeting room device and provide access support.

•Oversee the work of incident tickets responses using ServiceNow in daily routine.

•Coordinate and collaborate with Help Centre who troubleshoot, diagnose, and resolve the first contact technical issues through full incident lifecycle.

•Organize and provide overview reports of incident statistics on daily and weekly basis.

•Understand the root cause and analyze the trends and similarity of incidents.

•Develop and implement processes, procedures, and knowledge bases for incident management.

•Identify changes in the support processes and change the incident management process accordingly.

•Escalate incidents as needed based on urgency and priorities, and keep relevant parties updated on the status of escalated incidents.

•Regularly review lower priority incidents to avoid any emerging higher priority issues.

•Capture repetition of incidents to consider problem management.

•Track the problem records and understand the level of impacts.

•Retrospect after service restoration to drive incident avoidances.

•Contribute to the improvement of response and resolution times, reduction of major incidents, avoidance of repeat incidents, resolution of problem records.

•Build partnerships with third party vendors and cross-functional partners.

•Contribute as a project resource when needed.

Stages:

Non-Technical Interview Technical Interview In Office Interview with the team

Skills:

Mac Windows Lenovo Laptop Experience Troubleshooting Customer service Previous Retail experience New Office Move Experience, ideal but not essential.

Job Title: Technical Support Engineer

Location: London, UK

Rate/Salary: - GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.


  • HVAC Engineer

    2 weeks ago


    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking) (MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS) A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling...

  • HVAC Engineer

    2 weeks ago


    West London, United Kingdom ETS Technical Full time

    HVAC Engineer - Technical Support (AIR-CONDITIONING & CHILLERS) - west London, UK (with option of hybrid/homeworking)(MUST HAVE EXPERIENCE USING PRODUCT SELECTION SOFTWARE AND PRODUCT PRICING/SALES TOOLS)A new vacancy for a HVAC Engineer - Technical Support with European division of leading global manufacturer of high-efficiency heating & cooling products....


  • London, United Kingdom Rise Technical Recruitment Limited Full time

    **Graduate Technical Support Engineer (Electrical)** £32,000 - £36,000 + Full Training + Progression + Bonuses + Pension + Benefits South East London (Commutable from: Dartford, Orpington, Bromley, Sidcup, and Sevenoaks) Are you a recently qualified Electrical Engineer, looking for a hands on role with the opportunity to develop into a technical specialist...

  • HIU Service Engineer

    20 hours ago


    London, United Kingdom The Engineer Full time

    HIU Service Engineer / Plumbing and Heating Engineer As a HIU Service Engineer, you will be required to service and repair various types of HIUs. This includes the commissioning of heating circuits, setting up Domestic Hot Water for resident use, application of efficiency settings and the ability to carry out first time repairs. At Elevate, our core values...


  • London, United Kingdom Six Degrees Group Full time

    Six Degrees are recruiting for a Technical Support Engineer to join the IT Operations team. Six Degrees is a cloud-led managed service provider. We work as a collaborative technology partner to businesses making a digital transformation. It’s a great time to join Six Degrees; we’re a Microsoft Azure Expert MSP and our business is growing. Offeringa...


  • London, United Kingdom Redline Group Ltd Full time

    Are you looking for a Technical Support Engineer job based in London? My client is a leading home energy company based in London, developing clean energy power supplies for their customers through generating onsite solar power, having developed an innovative way of storing the energy. They are currently looking to developtheir business prior to receiving...


  • London, United Kingdom Solarwatt Full time

    Do you have extensive technical experience working in a technical support engineer’s role in the UK solar PV industry , with a good knowledge of solar panels, inverters, mounting systems and storage systems ? This is an exciting opportunity to join one of the pioneers in renewable energy who have been providing premium quality, solar PV products &...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services...


  • London, United Kingdom Meridian Business Support Full time

    We are currently recruiting for a Technical Sales Engineer with technical sales experience to join a global leader in the manufacture of HVAC products. This role is field based and will cover the South of England, with a preference for you to be based in Surrey, Hampshire or Dorset postcode. This is a permanent role working Monday to Friday 8.30-5.30...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Sector £70 to £115,000 PA + Quality Benefits Our client is a world leader in the energy, chemicals, and petroleum insurance sector, providing risk engineering services across the globe, for clients in all hazardous segments, from oil & gas exploration and production, through mid-stream, refining to downstream petrochemicals. The business is...


  • London, United Kingdom The Chemical Engineer Full time

    Insurance Services £50 - £118,000PA+ quality bens Our client is a prestigious player in the international Insurance market. The company’s interests and expertise cover a range of challenging, high hazard sectors including shipping, aviation, power, construction, energy, refining /petrochemicals, and mass- transport. The organisation’s services extend...


  • London, United Kingdom The Engineer Full time

    Junior Electronics Development Engineer The starting salary is £43,227 rising to £48,456, which includes allowances totalling £2,841. The salary is broken down as £40,386 basic salary, which will increase annually until you reach the top of the scale £45,615. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. ...


  • City of London, Greater London, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client, a global thought leader in robotics technology, is currently hiring for a Technical Support Engineer join their team in London. You will be required to respond to and troubleshoot technical issues whilst maintaining a high level of customer satisfaction and retention. Responsibilities: Respond to inbound enquiries and troubleshoot technical...


  • London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London)Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our...


  • London, United Kingdom StreamingEdge Full time

    Job DescriptionTechnical Support Engineer with Fixed Income experience (Located in London)A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include...


  • London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London) A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting...


  • London, United Kingdom StreamingEdge Full time

    Technical Support Engineer with Fixed Income experience (Located in London) A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting...


  • London, United Kingdom StreamingEdge Full time

    Job Description Technical Support Engineer with Fixed Income experience (Located in London) A dedicated Technical Support Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include...


  • London, United Kingdom Sumo Logic Full time

    Senior Technical Success Engineer About the Job At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you...


  • London, United Kingdom GFO-X Full time

    Trade Support Engineer – London, UK "Global Futures and Options Ltd (GFO-X)”, a UK FCA-authorised and regulated MTF, is seeking a Trade Support Engineer. GFO-X is the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. GFO-X has partnered with LCH SA which will offer clearing of Bitcoin index futures and...