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E-commerce Studio Manager

2 months ago

London, United Kingdom Muzungu Sisters Full time

Muzungu Sisters is looking for a motivated, extremely organised, multi-tasker to join our team as our E-Commerce & Studio Manager. We are a small team and looking for someone who is hands-on and able to lend their skills with everything from accounts to managing e-commerce.

Launched in 2011 by friends Tatiana Casiraghi and Dana Alikhani, Muzungu Sisters offers ethically-sourced handmade luxury, produced by 16 different artisan communities across four continents. Muzungu Sisters shines a light on the under-exposed work of the artisans responsible for their collection, by commissioning items produced using thousand-year old weaving and embroidery techniques. By working solely with fair trade cooperatives, non-profit foundations, family-owned workshops and sole artisans, Muzungu Sisters is able to maintain a close relationship with every producer and ensure that the entire production process is transparent.
 
 
Our culture & values:
E-Commerce:
- Maintaining website, merchandising product and writing product descriptions
- Customer service - answering phone calls and responding to email inquiries
- Preparing, packing and sending e-commerce orders
- Preparing and creating newsletter content for email marketing
- Account administration such as filing receipts & invoicing
- Dealing with shipping - import and export
- Record keeping – payments, cash flow, sales, databases & sales reports
- Artwork and content editing on Photoshop
- Undergoing strict quality control with all stock received

Day to day office administration
- Maintaining and organization of the showroom and studio to ensure studio is customer-ready at all times
- Work closely with the Founders, Head of Production & Wholesale, and Studio Assistant
 
 
Self-motivated and willing to contribute to the brand
- Adobe Suite & Excel competence
- Willing to travel domestically and internationally for trunk shows
- XERO experience a plus