Head of E-commerce

2 weeks ago

London, Greater London, United Kingdom Spitfire Audio Full time
Job Title: Head of Sales

Spitfire Audio is seeking a highly skilled and experienced Head of Sales to lead our e-commerce efforts and drive growth across all digital sales channels.

About the Role

The successful candidate will be responsible for formulating and executing a robust e-commerce sales strategy, leading a high-performing team, and optimising the customer experience to maximise revenue. Key responsibilities include:

  • Developing and executing a comprehensive e-commerce strategy to drive revenue, acquire new customers, and increase conversion rates and customer lifetime value.
  • Managing and mentoring a multi-disciplinary team, including sales, business intelligence, data analysis, and CRM experts.
  • Collaborating closely with marketing, social media, and digital advertising teams to plan and execute effective product launches and campaigns that drive traffic and increase sales.
  • Partnering with the web team to continually improve website performance, enhance the customer journey through personalisation and merchandising, and track key site metrics.
  • Identifying, negotiating, and maintaining relationships with third-party SaaS providers to enhance the e-commerce experience, drive sales, and improve operational efficiency.
Requirements

The ideal candidate will have:

  • At least 6 years of e-commerce experience, with a proven track record of driving online sales and managing a high-performing team.
  • A sales-focused mindset, with a deep understanding of key e-commerce metrics and their impact on overall business performance.
  • Strong analytical skills, with a solid understanding of data reporting tools and financial performance metrics.
  • Experience in managing the technical and operational aspects of a website, with a focus on optimising the user experience and increasing conversions.
  • CRM and digital marketing knowledge, with a strong familiarity with CRM strategies, digital marketing, and social media as levers for e-commerce growth.
About Us

At Spitfire Audio, our vision is to make the world sound exceptional. We are on a mission to bring the true character of sounds, instruments, and spaces to as many people as possible. As the leading creator of sounds and sample libraries for music makers, Spitfire Audio specialises in recording real instruments played by top musicians in the world's leading recording studios to create the best sounding virtual instruments.

We offer a range of benefits, including a Pension scheme, Private healthcare, including a range of pre-claim benefits, Life insurance policy, Income protection policy, WeCare 24/7 mental health support service, 25 days holiday a year plus UK Bank Holidays, Employee Benefit Membership Discounts, National Cycle to Work scheme, Health & fitness app ClassPass, and lots of Company social events.

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