Delivery Lead, Credit Operations SME

1 month ago

Bestwood Village, United Kingdom E.ON Next Full time

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

We are passionate about supporting our customers to stay out of debt and if they do get into debt helping them to get out of it. We are looking for someone with a growth mindset and proven track record in delivering change in an operations environment to join us in SME Credit Operations in our mission to have debt free relationships with our customers, deliver great results for our business and to make our team a great place to work

Here’s a taste of what you’ll be doing

  • Identifying and understanding complex problems and applying problem-solving principles to the challenges we face in our end to end customer journeys and processes

  • Bringing together skills and knowledge across business areas to deliver substantial change initiatives and also ongoing continuous improvement

  • Manage projects with multiple streams of activity and a diverse range of stakeholders

  • Work with the operation on business readiness ensuring change lands effectively, is embedded and delivers the desired outcomes

  • Work with a broad range of stakeholders to identify further opportunities for improvement, building business cases where required and influencing senior leaders

Are we the perfect match?

  • You will have proven project management experience having delivered projects end to end into operational environments

  • Exceptional problem solving skills and the ability to apply Lean principles. Lean six sigma green belt or yellow belt or equivalent is an advantage

  • Effective stakeholder management at all levels in the business is key

  • Your communication style will be clear and concise with an ability to articulate your ideas, updates and outcomes both verbally and through documentation. You will have a head for numbers and be able to demonstrate clear commercial value

  • Credit and Debt knowledge will be an advantage

Here's what else you need to know

  • Closing date – Thursday 22nd August 2024 (may close earlier due to high applications)

  • We’ll have regular team socials and lively team chats

  • Competitive salary

  • Location – Nottingham or Leicester with travel to our other sites when required.

  • Working environment: Flexible hybrid working – a blend of in the office and home working.

  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.

  • Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

  • Excellent parental leave allowance.

  • The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

  • We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

  • For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

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