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Contact Centre Agent

2 months ago

Bestwood Village, United Kingdom E.ON Next Full time

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Driving positive energy.

Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you’re trusted to make the decisions? If this sounds like you then we want to know We’re E.ON Next, the newest face of the E.ON group.

We’re all about building sustainable futures and we’re doing that by making energy accessible to all. Our customers are our priority - we’ve done away with departments to make sure we’re there to answer their every question. We provide exceptional service and empower our Nexties to grow, at E.ON Next you drive your own development.

At E.ON Next we’re a hybrid company so we split our working week between home and your dedicated hub. We call them hubs instead of offices – at E.ON Next we’re a family and our hubs are where we get together to catch up, collaborate and host our weekly socials (the fridges are always stocked).

In terms of our working environment, we strive ourselves on offering flexible hybrid working approach, where you are expected in the office 2-3 days a week.

For our ideal candidate we are looking for a Minimum of 30 hours a week for this role.

Want to hear more?

As an Credit Operations Energy Specialist you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.

You’ll be empowered to look after all our customers, dealing with everything from billing to meter exchanges - making our customers happy in every interaction. You’ll engage with industry stakeholders and customers alike over the phone and via email. At E.ON Next no two days are the same and you’ll actively look to solve our customers problems by providing efficient and knowledgeable solutions. Don’t worry if you don’t know a lot about energy – we provide full training to equip you with the skills and knowledge needed to create an amazing customer experience.

We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you’ll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions.

You’ll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don’t worry – we face challenges together and our teams support one another through every problem.

Here at E.ON Next we learn and grow together every day and we’ll expect you to come up with solutions to help us consistently improve the company. We invest in our Nexties because we know our people are the reason for our success.

Are we tempting you? What we need from you….

  • A passion for delivering an exceptional customer experience

  • Excited to solve complex problems

  • Good English skills both written and verbal

  • A committed team player

  • Ability to think on your feet in a fast-paced environment

  • Confidence in making important decisions

  • Drive to identify and implement change

  • Commitment to provide an outstanding customer journey


What you’ll receive from us

  • 26 days holiday plus bank holidays AND a guarantee of your birthday off

  • Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more

  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • Weekly socials where we get together as a family to wind down

  • Trust – you’re responsible for your customer experiences and your own development

  • No micromanagement – you and your team will decide how you manage your time

Here’s what else you need to know

  • Closing date – 10th September 2024 (may close earlier due to high applications)

  • We’ll have regular team socials and lively team chats

  • Competitive salary

  • Location – Nottingham with travel to our other sites when required.

  • Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role.

  • Applicants should be available without any annual leave for the first 8 weeks.

  • Working environment: Flexible hybrid working 2- 3days in the office – a blend of in the office and home working.

  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.

  • Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

  • Excellent parental leave allowance.

  • The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

  • We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

  • For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

  • Start Date - 7th October 2024

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.