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Service Desk Analyst

4 weeks ago

Bestwood Village, United Kingdom E.ON Next Full time

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

We're looking for an enthusiastic and resourceful Service Desk Analyst to support our cloud-based workplace (G-Workplaces), SaaS applications, and SMART Metering incidents.

We use Google Workplaces as our cloud infrastructure to manage user access, email, storage and devices across our environment. All our software solutions are SaaS / Web based and we work in a reactive and agile manner.

We have a light touch service for our user base, but we will still receive end user incident tickets, service requests and just general advice which is logged using Service Desk + which is our end user support portal. We also receive tickets for other shared service providers from E.ON Core and partners that also need to be managed and distributed.

We’re very proud of our current tech stack. We are at the leading edge of technology and with the help and guidance of our Service Desk Analyst, we want to keep it that way.

If this sounds like you, then we want to hear from you

Here’s a taste of what you’ll be doing

  • Provide 1st Line Support to our colleagues for technical issues

  • Ticket dispatching between Tech teams and 3rd parties

  • Ticket escalations

  • Complete service requests

  • Reporting on incidents and service requests

  • Asset Management

  • Leasing with existing software vendor and service providers

  • Updating a Knowledge base

  • Provide general advice over our collaboration tools (Slack)

Are we the perfect match?

We know what’s important to us at E.ON Next, we’re looking for the brightest and best to join our awesome Technology team and create the right culture to be the best.

We understand that these lists can sometimes be a bit intimidating and we don't mean it to be like that. If you get what we're on about here, send us your CV. We would rather chat through your experience than put you off because you don't tick every one of these boxes.

  • 3 Years or more experience in enterprise end user IT support

  • Knowledge of E.ON SMART Metering

  • Excellent communication skills

  • Experience with hardware troubleshooting

  • Experience with User account management

  • Experience with Email systems

  • Experience with Operating systems - Windows, ChromeOS, MacOS

  • Experience with Mobile Operating systems - Android, iOS

  • Experience with Google Workspace apps (Sheets, Docs, Forms, Slides)

It would be great if you had

  • Service Desk + knowledge & Atlassian products

  • Process documentation and modeling

  • Rollout Project experience

  • Problem-solving

  • Strong communication and interpersonal skills

  • Familiarity with API’s

Here’s what else you need to know

  • Closing date – Friday 16th August 2024 (may close earlier due to high applications)

  • We’ll have regular team socials and lively team chats

  • Competitive salary

  • Location – Nottingham with travel to our other sites when required.

  • Working environment: Flexible hybrid working – a blend of in the office and home working.

  • You will be required to be on-site for the first month of your role & then on average 3 days a week after this.

  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it.

  • Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

  • Excellent parental leave allowance.

  • The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

  • We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

  • For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.